{"id":12508,"date":"2020-10-06T12:49:06","date_gmt":"2020-10-06T11:49:06","guid":{"rendered":"\/gb\/en\/blog\/?p=12508"},"modified":"2023-01-16T17:04:15","modified_gmt":"2023-01-16T17:04:15","slug":"key-themes-new-work","status":"publish","type":"post","link":"\/gb\/en\/blog\/key-themes-new-work\/","title":{"rendered":"Key Themes in the New World of Work"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of <a href=\"\/gb\/en\/blog\/remote-work-resources\/\">remote work<\/a> was seducing the world. Over the years, countless companies have started to consider the various advantages of mobility and the \u201cwork anywhere\u201d landscape.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The mass migration towards the work-from-home routine that started with COVID-19 means that anywhere working is more than just a possibility; it\u2019s a normal part of professional life. Throughout this transformative time in global history, we\u2019ve seen countless companies adapt at an incredible pace.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even as companies begin the return to work, we\u2019re operating in a new way, with fewer people in the office, more screens, and hybrid models of work. Of course, all of these changes come with costs and challenges to consider too.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here, we\u2019ll discuss the new world of work and the key themes businesses need to address.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Theme 1: Finance\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Cash and financial management are always going to be crucial components in running a business. Right now, however, companies are under more pressure than ever to get their finances right. With further restrictions in place and on the horizon, businesses have felt the squeeze. We have already seen a big impact on <a href=\"https:\/\/www.checkasalary.co.uk\/salaries\/average\">average salaries<\/a> in many areas. Hospitality, travel and the high street are, particularly under threat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The government introduced a scheme to support the hospitality sector, but for many, this may not be enough. The tourism and travel industry is also struggling, with weekly additions to locations on the quarantine list. Businesses need a way of improving their liquidity to <\/span><a href=\"\/gb\/en\/blog\/pwc-deloitte-cfo-survey-cfo-cheat-sheet\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">survive in the short-term<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reducing expenses, revising redundant assets, and following other strategies will be essential. Businesses will need to consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reducing cash outflows by cutting services and contracts<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Becoming faster on collections and payments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Introducing cash flow KPI options for reporting and targeting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optimising order-to-cash and procure-to-pay procedures<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Selling or leasing hardware IT assets<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"\/gb\/en\/blog\/pwc-deloitte-cfo-survey-cfo-cheat-sheet\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Deloitte and PWC<\/span><\/a><span style=\"font-weight: 400;\">, two-thirds of CFOs are expecting capital expenditure to decrease in the next 3 years following the pandemic. 79% of CFOs are still planning on taking aggressive cost-containment measures. However, businesses will also need to make sure that they\u2019re considering total cost of ownership when weighing potential infrastructure options for a remote future.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Theme 2: Automation, AI, and the impact on the workforce<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s a crucial time for companies of all sizes to begin investing more time and effort into innovation. After the first outlay, investment into automation can expand resource opportunities for allocation elsewhere. This will help businesses to become more competitive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In our <\/span><a href=\"\/gb\/en\/blog\/technology-in-the-workplace-exposure-and-expectations\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">CIO watercooler discussion<\/span><\/a><span style=\"font-weight: 400;\">, Ade McCormack said that in digital marketplaces, the value proposition we have as humans is a unique ability to implement cognitive capacity into tasks and challenges. Employers must create environments that permit them to harvest as much mental capacity as possible. From a human perspective, this requires development, and the use of other skills, such as resilience, flexibility, openness to change, and curiosity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automation in the new era means providing easier access to knowledge for not just consumption, but also interpretation and innovation. Companies need to develop businesses that can thrive in a digital age, which means empowering human employees, and finding supplementary solutions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automation and AI in the new business landscape will support employees in finding their perfect point of productivity. Companies that resist change and refuse to help staff members discover the benefits of new technology will find themselves falling behind.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Theme 3: Cloud technology<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The cloud is another major theme that\u2019s transforming the landscape today. This technology plays a crucial role in allowing for remote working and supporting businesses through continuity in the face of unpredictable events.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just as organisations have gradually moved towards the work from home model, they\u2019ve also been shifting more significantly into the cloud. The movement into cloud largely comes from a desire to minimise operating costs, scale services up and down according to need, and connect a disparate workforce. Cloud technology also means companies can easily gain access to emerging capabilities and features.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The shift to cloud will accelerate in the years ahead, as 64.8% of organisations, and 77.8% of those with the highest ROI for their collaborative environments, say they\u2019re more likely to use cloud services to support working from home since the pandemic, <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/research\/nemertes_the_cfo_imperative.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">according to Nemertes<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For several years now, organisations have been shifting their communication platforms into the cloud, embracing <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/unified-communications.html\">UCaaS<\/a> for integrated team messaging, calling, and video meetings. More than 35% of organisations today are using UCaaS, an increase from 19.1% in 2019.\u00a0<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d057dbce5fd\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/remote-teams-cta.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">Collaborate from anywhere<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">One application for all interactions<\/h3>\r\n\t\t\t<p>Keep your team connected and collaborating while working remotely.<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"https:\/\/www.ringcentral.com\/gb\/en\/why-use-ringcentral-desktop-app.html\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"One application for all interactions\"\r\n\t\t\t\tdata-dl-name=\"One application for all interactions | Find out how\">Find out how<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<h2><span style=\"font-weight: 400;\">Theme 4: Employee engagement\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Employee engagement is a significant concern in the current landscape, and an issue highlighted by the recent <\/span><a href=\"https:\/\/get.workable.com\/the-new-world-of-work\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">study from Workable<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When asked what they think a significant challenge could be for a remote working environment, 73.2% of respondents highlighted individual employee motivation and engagement. Engagement focuses significantly on communications and synchronisation, with around 54.5% of respondents planning virtual team meetings, and 52.8% planning to incorporate more communication tech.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite the concerns that many companies have about employees working remotely, there\u2019s very little emphasis on upskilling and retraining employees for remote work. Companies seem to be more focused on connectivity. Participants in a <\/span><a href=\"\/gb\/en\/blog\/shaping-the-world-of-work\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">recent roundtable hosted by RingCentral<\/span><\/a><span style=\"font-weight: 400;\"> reflected that despite the growing demand for remote working, not all employees are enjoying the experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Working from home has a lot of benefits, but it can also be overwhelming. Alongside feelings of general disconnect from the company, employees are also dealing with countless back-to-back calls that seem to progress well into the evening. There\u2019s also the threat of feeling isolated or uninformed about what\u2019s going on in the organisation.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Adapting to the new world of work<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Surviving in this new complex working landscape means finding the right way to properly empower employees and serve customers. As valuable as the work anywhere landscape can be, it\u2019s important to remember that every significant change comes with challenges to consider.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies have done surprisingly well making the shift into a remote landscape in such a short space of time this year. However, there are still steps to take, and there\u2019s a lot of progress to be made. Preparing for the future with a focus on the themes above will help your organisation to stay ahead of the curve.\u00a0<\/span><\/p>\n\t\t<div class=\"bottom-cta style-3 mid  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"bottom-cta-copy text-center\">\r\n\t\t\t\t<div class=\"h2\">Keep your team connected and collaborating from anywhere<\/div>\r\n\t\t\t\t<p><\/p>\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\t\ttitle=\"Learn about collab app\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/teams\/overview.html\" target=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Keep your team connected and collaborating from anywhere\"\r\n\t\t\t\t\t\tdata-dl-name=\"Keep your team connected and collaborating from anywhere | Find out how\">Find out how<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started &hellip; <a href=\"\/gb\/en\/blog\/key-themes-new-work\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Key Themes in the New World of Work&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":12510,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,3],"tags":[34,74,56,178,66,41,179],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Key Themes in the New World of Work | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"As companies return to work, the changes come with costs and challenges to consider.\u00a0Here are the key themes businesses should be aware of.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/key-themes-new-work\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Key Themes in the New World of Work | RingCentral UK Blog","description":"As companies return to work, the changes come with costs and challenges to consider.\u00a0Here are the key themes businesses should be aware of.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/key-themes-new-work\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/key-themes-new-work\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/key-themes-new-work\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Key Themes in the New World of Work","datePublished":"2020-10-06T11:49:06+00:00","dateModified":"2023-01-16T17:04:15+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/key-themes-new-work\/"},"wordCount":1131,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["artificial intelligence","cloud communications","collaboration","employee experience","future of work","productivity","technology"],"articleSection":["Tips","UC - 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