{"id":12380,"date":"2020-10-06T09:10:23","date_gmt":"2020-10-06T08:10:23","guid":{"rendered":"\/gb\/en\/blog\/?p=12380"},"modified":"2023-01-16T17:54:59","modified_gmt":"2023-01-16T17:54:59","slug":"future-remote-work-contact-centres","status":"publish","type":"post","link":"\/gb\/en\/blog\/future-remote-work-contact-centres\/","title":{"rendered":"The Future of Remote Work for Contact Centres"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will ask questions as to why developing remote working through the cloud can benefit their business model? Can it improve team communication? Plus how feasible is it to use for file sharing?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is evident that now is the time to concentrate on areas of flexibility, agility, empowerment, and productivity to unify the more comprehensive team effort.<\/span><\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-69d14f3accae8\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/working-from-home-laptop.jpg\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">Exclusive expert insights that will empower your teams and improve your workflows<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"Download white paper\" href=\"https:\/\/netstorage.ringcentral.com\/documents\/future_of_remote_work_for_contact_centres_white_paper.pdf\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Exclusive expert insights that will empower your teams and improve your workflows\"\r\n\t\t\t\t\tdata-dl-name=\"Exclusive expert insights that will empower your teams and improve your workflows | Download the white paper\">Download the white paper<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<p><span style=\"font-weight: 400;\">Thanks to the expert insights in this white paper, increasing customer satisfaction, improving agent productivity, and ultimately generating higher revenue is achievable with implementation of the following key points:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Empowering teams by reducing the internal friction points that prevent agents from resolving customer issues<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rewarding successful resolutions and showing empathy for the less-successful moments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enabling a connected, high-performing team is earned through great leadership and authenticity<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Investing in emerging technology including AI, omnichannel, video, analytics, workforce optimisation, and <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/unified-communications.html\">unified communications<\/a> can improve agent productivity\u00a0<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12516 size-large\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-is-sitting-at-a-desk-in-a-bright-modern-home-office-in-front-of-a-computer-and-writing-notes-in_t20_VWmR4l-640x427.jpg\" alt=\"The Future of Remote Work for Contact Centres-455\" width=\"640\" height=\"427\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-is-sitting-at-a-desk-in-a-bright-modern-home-office-in-front-of-a-computer-and-writing-notes-in_t20_VWmR4l-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-is-sitting-at-a-desk-in-a-bright-modern-home-office-in-front-of-a-computer-and-writing-notes-in_t20_VWmR4l-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-is-sitting-at-a-desk-in-a-bright-modern-home-office-in-front-of-a-computer-and-writing-notes-in_t20_VWmR4l-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-is-sitting-at-a-desk-in-a-bright-modern-home-office-in-front-of-a-computer-and-writing-notes-in_t20_VWmR4l-1536x1024.jpg 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-is-sitting-at-a-desk-in-a-bright-modern-home-office-in-front-of-a-computer-and-writing-notes-in_t20_VWmR4l.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">Working from home or just about anywhere<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Working from home can be inevitable for customer service agents, for both their protection and practicality. Allowing employees to do this is an excellent way to provide them with versatility, ensuring efficiency is not impacted.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can also develop staff retention by providing employees with an extra balance between their personal and professional life.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The lack of time spent conversing one-on-one, face-to-face for coordination can hinder productivity. Offering outstanding service to customers also suffers. Therefore, investing in technological solutions that can empower agents to provide best-in-class service has become essential to communicate, collaborate, and appraise their service offering.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Increased use of algorithms and bots<\/span><\/h3>\n<p><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-01-24-gartner-predicts-70-percent-of-organizations-will-int\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Gartner states about 70%<\/span><\/a><span style=\"font-weight: 400;\"> of all use cases in AI are related to customer service and call centres. Whether it\u2019s initial use to respond to frequently asked questions or as an added component to help reduce the pressure on human agents, the use of <\/span><a href=\"\/gb\/en\/blog\/automation-self-service-contact-centre\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">AI and chatbots<\/span><\/a><span style=\"font-weight: 400;\"> is a trend that is sure to continue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Extending your contact centre\u2019s <\/span><a href=\"\/gb\/en\/blog\/improvements-modern-contact-centres\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">chatbot and AI strategy<\/span><\/a><span style=\"font-weight: 400;\"> will help you employ the latest in communication technology to advance your customer engagement, boost productivity and automate processes for a higher return.<\/span><\/p>\n\r\n\t\t<style>\r\n\t\t\t\/* Blockquote - Style 2 *\/\r\n\t\t\tbody.single-post .entry-content blockquote.normal {\r\n\t\t\t\tpadding: 35px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote.normal p {\r\n\t\t\t\tfont-weight: 400;\r\n\t\t\t\tfont-size: 20px;\r\n\t\t\t\tline-height: 30px;\r\n\t\t\t\tcolor: #2f2f2f;\r\n\t\t\t\ttext-align: center;\r\n\t\t\t\tmargin-bottom: 24px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote.normal cite {\r\n\t\t\t\tfont-size: 14px;\r\n\t\t\t\tline-height: 20px;\r\n\t\t\t}\r\n\r\n\t\t\t.author_box_social {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote {\r\n\t\t\t\tpadding: 30px 20px;\r\n\t\t\t\tmargin: 30px 0;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote p {\r\n\t\t\t\tfont-size: 16px;\r\n\t\t\t\tline-height: 23px;\r\n\t\t\t\tcolor: #686868;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote:after {\r\n\t\t\t\tbottom: 0;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content .blockquote-style-2 {\r\n\t\t\t\tmargin: 24px 0;\r\n\t\t\t\tpadding: 24px 24px 24px 60px;\r\n\t\t\t\tbackground: #fafafa;\r\n\t\t\t\tposition: relative;\r\n\t\t\t\tborder-radius: 4px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post div.entry-content blockquote.blockquote-style-2 p {\r\n\t\t\t\tfont-family: 'Proxima Nova', sans-serif !important;\r\n\t\t\t\tfont-style: normal !important;\r\n\t\t\t\tfont-size: 18px;\r\n\t\t\t\tfont-weight: 300;\r\n\t\t\t\tline-height: 28px;\r\n\t\t\t\tcolor: #001138;\r\n\t\t\t\tpadding: 0;\r\n\t\t\t\tmargin-bottom: 20px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content .blockquote-style-2:before {\r\n\t\t\t\tcontent: '';\r\n\t\t\t\tbackground: none;\r\n\t\t\t\theight: 0;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content .blockquote-style-2:after {\r\n\t\t\t\tcontent: ',,';\r\n\t\t\t\tcolor: #D6D6D5;\r\n\t\t\t\tfont-size: 80px;\r\n\t\t\t\tletter-spacing: -3.47px;\r\n\t\t\t\tline-height: 84px;\r\n\t\t\t\ttransform: rotate(180deg);\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tposition: absolute;\r\n\t\t\t\ttop: 20px;\r\n\t\t\t\tbottom: auto;\r\n\t\t\t\tleft: 20px;\r\n\t\t\t\theight: auto;\r\n\t\t\t\tbackground: none;\r\n\t\t\t\twidth: auto;\r\n\t\t\t\tmargin-left: 0;\r\n\t\t\t}\r\n\r\n\t\t\t.blockquote-style-2 .cite {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tfont-weight: bold;\r\n\t\t\t\tfont-size: 18px;\r\n\t\t\t\tmargin-top: 36px;\r\n\t\t\t}\r\n\r\n\t\t\t.blockquote-style-2 .cite img {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tborder-radius: 50%;\r\n\t\t\t}\r\n\r\n\t\t\t.blockquote-style-2 .cite-2 {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tfont-size: 14px;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<blockquote class=\"blockquote-style-2\">\r\n\t\t\t<p>\r\n\t\t\t\t<span style=\"font-weight: 400;\">Powered by AI, contact centre software is becoming more and more algorithmic, learning 'on its own' and needs fewer and fewer explicit rules to function.<\/span><br>\r\n\t\t\t\t<span class=\"cite\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tErik Pfannm\u00f6ller\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"alignleft skip-lazy\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/erikprofpic.jpeg\"\r\n\t\t\t\t\t\t\t\talt=\"Erik Pfannm\u00f6ller\" width=\"70\" height=\"78\">\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<span class=\"cite-2\">Founder and CEO of Solvemate<\/span>\r\n\t\t\t<\/p>\r\n\t\t<\/blockquote>\r\n\r\n\t\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12513 size-large\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/casually-dressed-man-sitting-at-a-desk-with-laptop-at-office-looking-at-his-watch-and-checking-the_t20_mR6dzn-640x427.jpg\" alt=\"The Future of Remote Work for Contact Centres-159\" width=\"640\" height=\"427\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/casually-dressed-man-sitting-at-a-desk-with-laptop-at-office-looking-at-his-watch-and-checking-the_t20_mR6dzn-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/casually-dressed-man-sitting-at-a-desk-with-laptop-at-office-looking-at-his-watch-and-checking-the_t20_mR6dzn-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/casually-dressed-man-sitting-at-a-desk-with-laptop-at-office-looking-at-his-watch-and-checking-the_t20_mR6dzn-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/casually-dressed-man-sitting-at-a-desk-with-laptop-at-office-looking-at-his-watch-and-checking-the_t20_mR6dzn-1536x1024.jpg 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/casually-dressed-man-sitting-at-a-desk-with-laptop-at-office-looking-at-his-watch-and-checking-the_t20_mR6dzn.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">Delivering feedback to agents when needed<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It can be difficult to offer feedback when agents are not within reach to flag issues That is where cloud-based contact centre solutions come into play and allow supervisors to monitor developing situations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/remote_agent-playbook.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">remote working agents<\/span><\/a><span style=\"font-weight: 400;\"> need feedback and being able to interact with them and intercept a potentially volatile situation can help relieve stress and satisfy customers who may become frustrated.<\/span><br \/>\n\r\n\t\t<style>\r\n\t\t\t\/* Blockquote - Style 2 *\/\r\n\t\t\tbody.single-post .entry-content blockquote.normal {\r\n\t\t\t\tpadding: 35px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote.normal p {\r\n\t\t\t\tfont-weight: 400;\r\n\t\t\t\tfont-size: 20px;\r\n\t\t\t\tline-height: 30px;\r\n\t\t\t\tcolor: #2f2f2f;\r\n\t\t\t\ttext-align: center;\r\n\t\t\t\tmargin-bottom: 24px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote.normal cite {\r\n\t\t\t\tfont-size: 14px;\r\n\t\t\t\tline-height: 20px;\r\n\t\t\t}\r\n\r\n\t\t\t.author_box_social {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote {\r\n\t\t\t\tpadding: 30px 20px;\r\n\t\t\t\tmargin: 30px 0;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote p {\r\n\t\t\t\tfont-size: 16px;\r\n\t\t\t\tline-height: 23px;\r\n\t\t\t\tcolor: #686868;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content blockquote:after {\r\n\t\t\t\tbottom: 0;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content .blockquote-style-2 {\r\n\t\t\t\tmargin: 24px 0;\r\n\t\t\t\tpadding: 24px 24px 24px 60px;\r\n\t\t\t\tbackground: #fafafa;\r\n\t\t\t\tposition: relative;\r\n\t\t\t\tborder-radius: 4px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post div.entry-content blockquote.blockquote-style-2 p {\r\n\t\t\t\tfont-family: 'Proxima Nova', sans-serif !important;\r\n\t\t\t\tfont-style: normal !important;\r\n\t\t\t\tfont-size: 18px;\r\n\t\t\t\tfont-weight: 300;\r\n\t\t\t\tline-height: 28px;\r\n\t\t\t\tcolor: #001138;\r\n\t\t\t\tpadding: 0;\r\n\t\t\t\tmargin-bottom: 20px;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content .blockquote-style-2:before {\r\n\t\t\t\tcontent: '';\r\n\t\t\t\tbackground: none;\r\n\t\t\t\theight: 0;\r\n\t\t\t}\r\n\r\n\t\t\tbody.single-post .entry-content .blockquote-style-2:after {\r\n\t\t\t\tcontent: ',,';\r\n\t\t\t\tcolor: #D6D6D5;\r\n\t\t\t\tfont-size: 80px;\r\n\t\t\t\tletter-spacing: -3.47px;\r\n\t\t\t\tline-height: 84px;\r\n\t\t\t\ttransform: rotate(180deg);\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tposition: absolute;\r\n\t\t\t\ttop: 20px;\r\n\t\t\t\tbottom: auto;\r\n\t\t\t\tleft: 20px;\r\n\t\t\t\theight: auto;\r\n\t\t\t\tbackground: none;\r\n\t\t\t\twidth: auto;\r\n\t\t\t\tmargin-left: 0;\r\n\t\t\t}\r\n\r\n\t\t\t.blockquote-style-2 .cite {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tfont-weight: bold;\r\n\t\t\t\tfont-size: 18px;\r\n\t\t\t\tmargin-top: 36px;\r\n\t\t\t}\r\n\r\n\t\t\t.blockquote-style-2 .cite img {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tborder-radius: 50%;\r\n\t\t\t}\r\n\r\n\t\t\t.blockquote-style-2 .cite-2 {\r\n\t\t\t\tdisplay: block;\r\n\t\t\t\tfont-size: 14px;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<blockquote class=\"blockquote-style-2\">\r\n\t\t\t<p>\r\n\t\t\t\t<span style=\"font-weight: 400;\">Contact centre and CX leaders should have one-on-one meetings with agents and say \u2018What a great job you did\u2019, give them exact examples of what they did right to reinforce what good looks like and to do it again.<\/span><br>\r\n\t\t\t\t<span class=\"cite\">\r\n\r\n\t\t\t\t\t\t\t\t\t\tStacy Sherman\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"alignleft skip-lazy\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/stacy-sherman.jpeg\"\r\n\t\t\t\t\t\t\t\talt=\"Stacy Sherman\" width=\"70\" height=\"78\">\r\n\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<span class=\"cite-2\">CX Strategist, Practitioner, Mentor and founder at Doing CX Right<\/span>\r\n\t\t\t<\/p>\r\n\t\t<\/blockquote>\r\n\r\n\t<\/p>\n<h3><span style=\"font-weight: 400;\">Conclusion<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Contact centre managers need to encourage a positive work culture, no matter where agents are. A <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\">cloud contact centre<\/a> solution supports positive culture by making agents\u2019 jobs easier in the long run with tools designed to improve their work, enable collaboration, foster strong engagement with customers and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adopting new technologies is paramount for companies striving to excel at customer service. Simple, unified, and reliable solutions are necessary to ensure agents are empowered with little hassle or complicated strategic innovation needed. Equip them with the best in class and watch them flourish, your employees and customers will thank you for it.<\/span><\/p>\n\t\t<div class=\"bottom-cta style-3 mid  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"bottom-cta-copy text-center\">\r\n\t\t\t\t<div class=\"h2\">What's the future of remote work for contact centres?<\/div>\r\n\t\t\t\t<p><\/p>\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\t\ttitle=\"download white paper\" href=\"https:\/\/netstorage.ringcentral.com\/documents\/future_of_remote_work_for_contact_centres_white_paper.pdf\" target=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"What's the future of remote work for contact centres?\"\r\n\t\t\t\t\t\tdata-dl-name=\"What's the future of remote work for contact centres? | Find out today\">Find out today<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will ask questions as to why developing remote working through the &hellip; <a href=\"\/gb\/en\/blog\/future-remote-work-contact-centres\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;The Future of Remote Work for Contact Centres&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":12559,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[24,163,33,157,61,66,42],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Future of Remote Work for Contact Centres | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"The future for customer service operations is changing in response to remote work \u2013 how are contact centes facing future trends? Find out here\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/future-remote-work-contact-centres\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Future of Remote Work for Contact Centres | RingCentral UK Blog","description":"The future for customer service operations is changing in response to remote work \u2013 how are contact centes facing future trends? 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