{"id":12112,"date":"2020-12-16T07:49:22","date_gmt":"2020-12-16T07:49:22","guid":{"rendered":"\/gb\/en\/blog\/?p=12112"},"modified":"2023-01-16T17:04:11","modified_gmt":"2023-01-16T17:04:11","slug":"video-remote-work-citation","status":"publish","type":"post","link":"\/gb\/en\/blog\/video-remote-work-citation\/","title":{"rendered":"Video\u2019s Role in Remote Work: A Citation Story"},"content":{"rendered":"
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\u201cWe tried remote inspections about 18 months ago, and the client base wasn\u2019t accepting of it. But then the whole world, in the period of several weeks, was forced into a different way of working and an acceptance of this is what we do now.\u201d
\n<\/span>Lee Mills, Service Director, Citation Group<\/strong><\/h4>\n<\/blockquote>\n

It\u2019s amazing what you\u2019re capable of when pushed to it. From <\/span>hysterical strength<\/span><\/a> to <\/span>extraordinary survival<\/span><\/a>, adversity can make the impossible possible.<\/span><\/p>\n

A less dramatic, yet ultimately defining, example is our adaptation to lockdown. Aspects of life previously little-touched by the virtual experience suddenly disappeared from the physical realm.<\/span><\/p>\n

Football matches were cancelled, pubs closed, trips to Barnard Castle were all but abolished.<\/span><\/p>\n

The area of physical safety and security was forced to adjust. <\/span>Citation Group<\/span><\/a>, business health and safety experts, took the opportunity to put its video testbed into general operation.<\/span><\/p>\n

\u201cWe like to innovate and stay on top of new trends. We try to be a market disruptor; we fail fast and learn from that, and keep moving forward, says Lee Mills, Service Director for Citation. \u201cThe RingCentral functionality allows us to do that quickly and try new things quickly.\u201d<\/span><\/p>\n

Part of Citation\u2019s service is to conduct routine safety inspections of client premises \u2013 an operation that has traditionally been conducted by an agent on-site. The firm also supports clients in attending to unforeseen incidents to help them get operations back up and running as efficiently and safely as possible.<\/span><\/p>\n

The need for physical distancing was a massive obstacle to conducting these forms of support. But Citation addressed the challenge with the next best thing: video conferencing<\/a> would be their eyes and ears.<\/span><\/p>\n

\u201cWe tried remote inspections about 18 months ago, and the client base wasn\u2019t accepting of it,\u201d explains Lee. \u201cBut then the whole world, in the period of several weeks, was forced into a different way of working and an acceptance of this is what we do now.\u201d<\/span><\/p>\n

As other sectors switched to video capability to keep operations up and running, Citation saw the opportunity to take its own industry forward, and found customers were much more open to the practice.<\/span><\/p>\n

As Lee puts it, \u201cWe have the will and the way, and now we have a willing client base that understands we can be effective doing that.\u201d It wasn\u2019t a question of experimentation for the sake of it, he explains. \u201cPart of why we do it over video now is for the safety and security of our client base. Given the risks of infection, especially in areas of vulnerability such as care homes, the last thing we wanted to do was risk the wellbeing of our clients or our client service users.\u201d<\/span><\/p>\n\t\t