{"id":11989,"date":"2020-10-01T10:05:50","date_gmt":"2020-10-01T09:05:50","guid":{"rendered":"\/gb\/en\/blog\/?p=11989"},"modified":"2020-10-01T10:05:50","modified_gmt":"2020-10-01T09:05:50","slug":"video-helps-cios-deliver-business-continuity","status":"publish","type":"post","link":"\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/","title":{"rendered":"How Video Helps CIOs Deliver Business Continuity"},"content":{"rendered":"<p><strong>Check out this video preview to see what the blog&#8217;s about:<\/strong><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"How Video Helps CIOs Deliver Business Continuity | RingCentral blog\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/7bFVZzP8mQs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">The first time I ever heard the term business continuity was about a decade ago when I was in a meeting with a client and their CIO was speaking about the need for a business continuity plan. This was not common language for a guy who has made his living in marketing so being quite curious I asked the CIO, \u201ccan you explain business continuity? I think I have a general idea given the term itself, but I want to better understand it.\u201d He looked at me like I had three heads and was shocked that I was unaware of what he was referring to.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It turns out that I am not alone when it comes to not fully grasping business continuity. In this <\/span><a href=\"https:\/\/www.idginsiderpro.com\/article\/3537454\/cios-and-covid-19-crisis-thoughts-on-business-continuity.html\"><span style=\"font-weight: 400;\">Insider Pro article from April<\/span><\/a><span style=\"font-weight: 400;\">, the author quotes two technology executives who have not yet wrapped their heads around business continuity. According to CIO Stan Bush, &#8220;<\/span><span style=\"font-weight: 400;\">It amazes me how many people, including technology executives, confuse business continuity with disaster recovery.&#8221; Ten years ago, I was part of that group.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have come this far in reading and can relate with my story and are wondering what business continuity is, let me define what it is and when you need it. As you now know from my earlier statement, my career is in marketing so rather create a definition on my own, I will use the one that has been defined by <\/span><a href=\"https:\/\/www.thebci.org\/\"><span style=\"font-weight: 400;\">The Business Continuity Institute <\/span><\/a><span style=\"font-weight: 400;\">(yes, there is virtually an association or institute for anything). According to the BCI Business Continuity is defined as follows:\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cBusiness continuity is about having a plan to deal with difficult situations, so your organisation can continue to function with as little disruption as possible.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Sounds pretty simple, right? Not so fast as any CIO or business executive can tell you, \u201cdifficult situations\u201d often give no warning and can be consistent. A difficult situation can be anything from a key employee leaving the organisation, being hacked, a pandemic, natural disaster, or a system crash that disrupts a companies supply chain. There is no one size fits all when it comes to a difficult situation, thus highlighting the need for a business continuity plan. Something that virtually every company across the globe is in need of today.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Part of any developed plan should be the mechanisms by which an organisation will communicate. Defining the communication strategy is a key element and this is where video can play a crucial role in connecting with the key groups that depend on your business.\u00a0 Here are a few suggestions on how video can help CIOs and technology leaders deliver business continuity.\u00a0<\/span><\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-69e3475f8e414\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/03\/uk-social-card-for-role-of-video-ebook.png\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">What's the role of video in the new world of work? Recruitment, collaboration, continuity and more.<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"Download eBook\" href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/role_of_video.pdf\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"What's the role of video in the new world of work? Recruitment, collaboration, continuity and more.\"\r\n\t\t\t\t\tdata-dl-name=\"What's the role of video in the new world of work? Recruitment, collaboration, continuity and more. | Download the eBook\">Download the eBook<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<h2><b>Your Employees<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Over the last six months, every company and employee has faced disruption. With office closures to the rise in <a href=\"\/gb\/en\/blog\/video-conferencing-software\/\">video conferencing<\/a> and <a href=\"\/gb\/en\/blog\/remote-work-resources\/\">working from home<\/a>, and so on. Business continuity is a must and video is a perfect medium whereby tech leaders and CIOs can communicate with their employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The use of video makes a deeper human connection than a mass email and can serve to reassure employees, communicate the plan, and provide updates as to the status of the company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to make sure your employees are in the know, begin using video as a means to communicate your message.<\/span><\/p>\n<h2><b>Your Customers\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Business continuity does not just impact your employees. Most often, it will also have an impact on your customers. Think of times organisations have made the news when a system has crashed or they have had a disruption in their business. The typical response to these situations is an email from the CEO to the customer with assurances that they are doing all they can to remediate the situation, get back to \u201cproviding the same great service we have come to expect\u201d and thanking us customers for our loyalty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rather than resorting to what is little more than just a template email written by an internal PR pro, think about harnessing the power of video. Much like I mentioned with your employees, video enables CIOs to be more personal, communicate, and be more human.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One suggestion, address some of the top concerns customers are sharing when they call into customer support. This communicates to your customers that you are listening and taking action which goes a long way in delivering exemplary customer service.\u00a0<\/span><\/p>\n<h2><b>Your IT Team<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Business continuity is a team sport. It takes far more than the CIO to make sure the plan is designed and executed flawlessly. Using video to communicate with your team will be far more effective than email or just phone calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Often times, those involved with ensuring continuity will need to meet multiple times a day to address specific issues, give updates, and ensure agility as new issues arise. Establishing a consistent use of video conferencing will add that much more to these calls and impromptu meetings as face-to-face is certainly more effective than other methods of communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every business, at some point or another, will face an unexpected event that impacts their business. Having a plan that ensures continuity during these times is critical. Take advantage of the power of video to communicate and coordinate; your business will be better for it.\u00a0<\/span><\/p>\n\t\t<div class=\"bottom-cta style-3 mid  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"bottom-cta-copy text-center\">\r\n\t\t\t\t<div class=\"h2\">Make a video a key pillar of your business strategy<\/div>\r\n\t\t\t\t<p><\/p>\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\t\ttitle=\"download ebook\" href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/role_of_video.pdf\" target=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Make a video a key pillar of your business strategy\"\r\n\t\t\t\t\t\tdata-dl-name=\"Make a video a key pillar of your business strategy | Find out how\">Find out how<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Check out this video preview to see what the blog&#8217;s about: The first time I ever heard the term business continuity was about a decade ago when I was in &hellip; <a href=\"\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;How Video Helps CIOs Deliver Business Continuity&#8221;<\/span><\/a><\/p>\n","protected":false},"author":80,"featured_media":11993,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[157,178,66,39,58],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Video Helps CIOs Deliver Business Continuity | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Take advantage of video to communicate, coordinate, and plan your business continuity strategy; your business will be better for it\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carlos Hidalgo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Video Helps CIOs Deliver Business Continuity | RingCentral UK Blog","description":"Take advantage of video to communicate, coordinate, and plan your business continuity strategy; your business will be better for it","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/","twitter_misc":{"Written by":"Carlos Hidalgo","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/"},"author":{"name":"Carlos Hidalgo","@id":"\/gb\/en\/blog\/#\/schema\/person\/13a40a87ed33436ac05ba1963642a7ee"},"headline":"How Video Helps CIOs Deliver Business Continuity","datePublished":"2020-10-01T09:05:50+00:00","dateModified":"2020-10-01T09:05:50+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/"},"wordCount":979,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["customer experience","employee experience","future of work","remote working","video conferencing"],"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/","url":":\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/","name":"How Video Helps CIOs Deliver Business Continuity | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2020-10-01T09:05:50+00:00","dateModified":"2020-10-01T09:05:50+00:00","description":"Take advantage of video to communicate, coordinate, and plan your business continuity strategy; your business will be better for it","breadcrumb":{"@id":":\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":[":\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/"]}]},{"@type":"BreadcrumbList","@id":":\/gb\/en\/blog\/video-helps-cios-deliver-business-continuity\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"\/gb\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"UC - Collaboration"}]},{"@type":"WebSite","@id":"\/gb\/en\/blog\/#website","url":"\/gb\/en\/blog\/","name":"RingCentral UK Blog","description":"RingCentral News and Tips","publisher":{"@id":"\/gb\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/gb\/en\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/gb\/en\/blog\/#organization","name":"RingCentral UK","url":"\/gb\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/","url":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","contentUrl":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","width":1921,"height":416,"caption":"RingCentral UK"},"image":{"@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"\/gb\/en\/blog\/#\/schema\/person\/13a40a87ed33436ac05ba1963642a7ee","name":"Carlos Hidalgo","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/person\/image\/","url":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","contentUrl":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","caption":"Carlos Hidalgo"},"description":"Carlos Hidalgo is a 25-year business veteran. Over the span of the last two plus decades, Hidalgo has held corporate roles, started his own entrepreneurial ventures and served in non-profits. In addition to his various roles and business pursuits, Hidalgo is the author of two books Driving Demand, one of the Top 5 Marketing Books of all time according to Book Authority which was published in 2015 and The UnAmerican Dream which was published in 2019.","sameAs":["https:\/\/www.instagram.com\/cahidalgo_","https:\/\/www.linkedin.com\/in\/carlos-hidalgo-4a805a1\/","https:\/\/twitter.com\/https:\/\/twitter.com\/cahidalgo"],"url":"\/gb\/en\/blog\/author\/carlos-hidalgo\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/11989"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=11989"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/11989\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/11993"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=11989"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=11989"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=11989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}