{"id":11457,"date":"2020-09-03T08:20:37","date_gmt":"2020-09-03T07:20:37","guid":{"rendered":"\/gb\/en\/blog\/?p=11457"},"modified":"2023-01-17T10:49:33","modified_gmt":"2023-01-17T10:49:33","slug":"body-language-cues-video-call-expert","status":"publish","type":"post","link":"\/gb\/en\/blog\/body-language-cues-video-call-expert\/","title":{"rendered":"5 Body Language Cues That Will Help You Become a Video Call Expert"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Have you ever heard of the 7-38-55 rule?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <a href=\"https:\/\/www.businessballs.com\/communication-skills\/mehrabians-communication-theory-verbal-non-verbal-body-language\/\" target=\"_blank\" rel=\"noopener noreferrer\">studies conducted in 1971<\/a> by Psychologist Albert Mehrabian, effective face to face communication is made up of 55% body language, 38% tone of voice and 7% the words we actually choose to speak. While these <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/local-numbers.html\">numbers<\/a> are still widely debated in the world of psycholinguistics, the importance of body language in day-to-day communication is undeniable.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019re likely to have heard about the importance of nonverbal cues and body language in the workplace. Knowing what to look out for when it comes to these nonverbal cues is key. For example, do you know what signs to look for if the other person wants to say something but is too polite to interrupt you? Or how to check that someone understood what you just said?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re in a formal business meeting or a casual catch-up with a coworker, there are some simple nonverbal stimuli to look out for in day-to-day life which come in super handy when you\u2019re on a video call too.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The future of video calls\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Body language and knowledge of how to read these non-verbal cues arguable become more and more important as we increasingly use hosted software. With business teams increasingly using video conferencing tools in a new world of a distributed workforce, video calls are likely to become a well-established and integral part of our working week.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With features such as screen sharing, document <a href=\"\/gb\/en\/blog\/definitions\/annotation\/\">annotation<\/a> and team messaging as well as video calling all in one user-friendly platform, software such as RingCentral Video truly helps teams collaborate and work effectively together from a distance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Effective team communication and collaboration is now moulding into a different shape, making it very important for teams to glean a little knowledge of the everyday nonverbal cues we all portray as well as receive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we\u2019ll look at:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-weight: 400;\">The importance of body language in conversation<\/span><\/h3>\n<\/li>\n<li style=\"font-weight: 400;\">\n<h3><span style=\"font-weight: 400;\">Five nonverbal cues to look for on a video call<\/span><\/h3>\n<\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">The importance of body language in conversation<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">According to organisational behaviour expert Dr Edward G. Wertheim, there are five key nonverbal communication cues:\u00a0<\/span><\/p>\n<ul>\n<li><b>Repetition<\/b><span style=\"font-weight: 400;\"> and confirmation (for reinforcement of a verbal point)\u00a0<\/span><\/li>\n<li><b>Contradiction<\/b><span style=\"font-weight: 400;\">. Our body language can be very exposing if we say something dishonest!<\/span><\/li>\n<li><b>Substitution<\/b><span style=\"font-weight: 400;\">. For example, nodding is a nonverbal substitute for agreement, or the word \u2018yes\u2019<\/span><\/li>\n<li><b>Complementing<\/b><span style=\"font-weight: 400;\">: It can add a different dimension to what you\u2019re saying, acting as a companion piece to the verbal counterpart.<\/span><\/li>\n<li><b>Accenting<\/b><span style=\"font-weight: 400;\">: Your body language can add that extra oomph to what you\u2019re verbally communicating.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">So let\u2019s take a look at how some of these might come into play on a video call.<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d07f8c48896\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/remote-teams-cta.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">Collaborate from anywhere<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">One application for all interactions<\/h3>\r\n\t\t\t<p>Keep your team connected and collaborating while working remotely.<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"https:\/\/www.ringcentral.com\/gb\/en\/why-use-ringcentral-desktop-app.html\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"One application for all interactions\"\r\n\t\t\t\tdata-dl-name=\"One application for all interactions | Find out how\">Find out how<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<h2><span style=\"font-weight: 400;\">5 nonverbal cues to look for during your next video call<\/span><\/h2>\n<h3>The use of backchannels<\/h3>\n<p><span style=\"font-weight: 400;\">Backchannelling is a signal made to communicate comprehension. These can be either made verbally with the \u2018Mhmm\u2019s and \u2018Uh huh\u2019s we use in day to day conversations, but they can also be nonverbal signals such as nodding. The latter is key in video call communications as it tells us our fellow <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/conference-call.html\">conference call<\/a> participants have heard and understood.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Katie Fitzpatrick, a sign language interpreter and adjunct professor at Madonna University, says that in online meetings, it can be difficult to express our thoughts as clearly as they appear in our heads. Things get lost in translation. So, she recommends paying attention to the other people in your meeting and <\/span><a href=\"https:\/\/www.fastcompany.com\/90265668\/sign-language-experts-on-the-nonverbal-cues-youre-missing-in-meetings\"><span style=\"font-weight: 400;\">making sure that you\u2019re getting these backchannels<\/span><\/a><span style=\"font-weight: 400;\"> as you\u2019re speaking, even if it\u2019s just someone nodding as you speak. \u201cIt does not mean that they agree with you,\u201d says Katie, \u201cBut just nodding along to understand and show acknowledgement of what\u2019s being said.\u201d<\/span><\/p>\n<h3><b>The secrets of the shoulders<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While many of us might focus on eye contact and facial expressions (also very important.. stay tuned), it\u2019s important not to neglect the shoulders and general posture when it comes to nonverbal communications. Our shoulders can say a lot without us physically saying anything.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Laurie Achin, a deaf faculty member in Northeastern University\u2019s American Sign Language department, \u201cfrustration is all in the shoulders. When someone\u2019s shoulders are tensed, or scrunched up towards their ears, they are uncomfortable or frustrated. When the shoulders are relaxed and back, the person is content.\u201d<\/span><\/p>\n<h3><b>Eye contact\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Granted, actual eye-to-eye contact is more difficult maintain in an on-screen environment (technically you\u2019ll be looking at the computer screen- not into the other person\u2019s eyes), but what we mean is, your eyes or those of your fellow participants should be on the screen (or camera) to indicate that you are paying attention.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Eye contact is arguably one of the most important forms of nonverbal communication as it tells us that people are paying attention to what is being said. On a video call, rather than a simple audio call, we can see exactly when participants lose focus or stop paying attention altogether.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another reason that this is key, is so that you can see the body language of your fellow call participants. Keep an eye out for classic mirroring body language which we use both consciously and subconsciously in everyday face-to-face interchanges. Don\u2019t forget, as per the above- keep an eye on those sneaky shoulders too!\u00a0\u00a0<\/span><\/p>\n<h3><b>Tuning in to tone\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ever heard the classic \u2018it\u2019s not what you say it\u2019s how you say it\u2019?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Well, it\u2019s amazing how accurate that is in terms of the messaging we convey in day to day life. Tone, volume, flow, inflection, and emphasis all convey an incredible amount of emotion when we verbally communicate. In fact, if you tune in, you can often tell a lot about someone\u2019s state of mind based on the tone of their voice.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The sound of our voices and how we \u2018carry\u2019 and deliver our words can have a surprising impact on how we are (often subconsciously) perceived. Even the numerous variations of <\/span><a href=\"https:\/\/www.bbc.com\/future\/article\/20180307-what-does-your-accent-say-about-you#:~:text=One%202013%20of%20more%20than,a%20close%20second%20for%20untrustworthiness.\"><span style=\"font-weight: 400;\">UK accents can carry perceptions of trustworthiness<\/span><\/a><span style=\"font-weight: 400;\"> or untrustworthiness.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re not suggesting you try to change your natural accent of course, but next time you\u2019re on a call, pay attention to the way you deliver the words and try to tune in more to the sound your colleagues\u2019 voices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do you naturally pay more attention to someone else on the <a href=\"\/gb\/en\/blog\/the-evolution-of-the-conference-call\/\">conference call<\/a> because they have a sing-song lilt or inject volume or enthusiasm? Do you switch off if someone delivers their presentation in a flat, unvaried, monotonal way? Tuning in to tone can be an extremely helpful tool when it comes to conference calls and video calls.\u00a0<\/span><\/p>\n<h3><b>Face value\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While the face is the key thing we focus on during in-person communications, it is arguably also one of the more ambiguous aspects of communication, particularly on a video call. In formal circumstances, many of us try to \u2018keep a straight face\u2019 to avoid exposing our true feelings and, to a certain extent, it\u2019s easy to censor our facial expressions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Little do we know, the expressions on our faces can also be very revealing if others learn to notice them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Did you know that there are 7 universal micro-expressions? These are the set of emotions we show on our faces subconsciously. They can occur as quickly as a quarter of a second, which makes recognising them very tricky. The <\/span><a href=\"https:\/\/www.scienceofpeople.com\/microexpressions\/\"><span style=\"font-weight: 400;\">7 micro-expressions<\/span><\/a><span style=\"font-weight: 400;\"> are as follows:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Disgust<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Anger<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fear<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sadness<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Happiness<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Surprise<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Contempt<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learning to read these is challenging- but would arguably be one of the most powerful tools in the video call arsenal.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So when faces might not be in HD (and certainly won\u2019t be as clear as they are during in-person meetings) subtle nuances and facial micro-expressions are easier to miss. This means it\u2019s important to use and look out for facial expressions to help conversations flow and to observe and understand how your coworkers might be feeling about the content of what you\u2019re actually saying.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next time you\u2019re on a video call, have a go at trying to catch your colleagues in a micro expression, or use the recording feature to record your face whilst watching a test YouTube video for example.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Being able to perceive these subtle nonverbal cues is one of the most powerful ways we can nail the art of video conferencing. You may feel that you\u2019re a great listener, but really tuning in to what people don\u2019t say, learning to observe the more subtle stimuli and nuances of posture, tone and facial expressions can truly improve the effectiveness of your team\u2019s communication.<\/span><\/p>\n\t\t<div class=\"bottom-cta style-3 mid  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"bottom-cta-copy text-center\">\r\n\t\t\t\t<div class=\"h2\">Keep your team connected and collaborating from anywhere<\/div>\r\n\t\t\t\t<p><\/p>\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\t\ttitle=\"Learn about collab app\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/teams\/overview.html\" target=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Keep your team connected and collaborating from anywhere\"\r\n\t\t\t\t\t\tdata-dl-name=\"Keep your team connected and collaborating from anywhere | Find out how\">Find out how<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Have you ever heard of the 7-38-55 rule?\u00a0 According to studies conducted in 1971 by Psychologist Albert Mehrabian, effective face to face communication is made up of 55% body language, &hellip; <a href=\"\/gb\/en\/blog\/body-language-cues-video-call-expert\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;5 Body Language Cues That Will Help You Become a Video Call Expert&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":11464,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[178,39,58,126],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Body Language Cues That Will Help You Become a Video Call Expert | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"The importance of body language in communication is undeniable. Here are the nonverbal cues to look out for when communicating.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/body-language-cues-video-call-expert\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 Body Language Cues That Will Help You Become a Video Call Expert | RingCentral UK Blog","description":"The importance of body language in communication is undeniable. Here are the nonverbal cues to look out for when communicating.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/body-language-cues-video-call-expert\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/body-language-cues-video-call-expert\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/body-language-cues-video-call-expert\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"5 Body Language Cues That Will Help You Become a Video Call Expert","datePublished":"2020-09-03T07:20:37+00:00","dateModified":"2023-01-17T10:49:33+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/body-language-cues-video-call-expert\/"},"wordCount":1520,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["employee experience","remote working","video conferencing","working from home"],"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/body-language-cues-video-call-expert\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/body-language-cues-video-call-expert\/","url":":\/gb\/en\/blog\/body-language-cues-video-call-expert\/","name":"5 Body Language Cues That Will Help You Become a Video Call Expert | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2020-09-03T07:20:37+00:00","dateModified":"2023-01-17T10:49:33+00:00","description":"The importance of body language in communication is undeniable. Here are the nonverbal cues to look out for when communicating.","breadcrumb":{"@id":":\/gb\/en\/blog\/body-language-cues-video-call-expert\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":[":\/gb\/en\/blog\/body-language-cues-video-call-expert\/"]}]},{"@type":"BreadcrumbList","@id":":\/gb\/en\/blog\/body-language-cues-video-call-expert\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"\/gb\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"UC - Collaboration"}]},{"@type":"WebSite","@id":"\/gb\/en\/blog\/#website","url":"\/gb\/en\/blog\/","name":"RingCentral UK Blog","description":"RingCentral News and Tips","publisher":{"@id":"\/gb\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/gb\/en\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/gb\/en\/blog\/#organization","name":"RingCentral UK","url":"\/gb\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/","url":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","contentUrl":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","width":1921,"height":416,"caption":"RingCentral UK"},"image":{"@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/person\/image\/","url":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","contentUrl":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","caption":"RingCentral Team"},"url":"\/gb\/en\/blog\/author\/ringcentral-team\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/11457"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/244"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=11457"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/11457\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/11464"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=11457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=11457"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=11457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}