{"id":11276,"date":"2020-09-09T08:21:46","date_gmt":"2020-09-09T07:21:46","guid":{"rendered":"\/gb\/en\/blog\/?p=11276"},"modified":"2020-08-29T10:22:07","modified_gmt":"2020-08-29T09:22:07","slug":"digital-adoption-public-sector","status":"publish","type":"post","link":"\/gb\/en\/blog\/digital-adoption-public-sector\/","title":{"rendered":"The Rise of Digital Adoption in the Public Sector"},"content":{"rendered":"

In many circles, the public sector is widely regarded as a somewhat bureaucratic and highly inefficient environment. Unlike up-and-coming startups and smaller businesses, the public sector is highly reliant on the older infrastructure and technology that has already been put into place by executives. This makes it much harder for groups to evolve to suit the needs of an ever-changing consumer environment.\u00a0<\/span><\/p>\n

The good news? Local authorities and other public sector groups can move into a more flexible space to set themselves up for better growth in the future. <\/span>Cloud communications environments<\/span><\/a> give public sector groups the space that they need to invest in digital transformation at a pace that suits them. In the cloud, public sector groups can access the latest technology, make their environments more adaptable to citizen demands, and access useful information about customer needs.\u00a0<\/span><\/p>\n

Unlocking the benefits of the cloud<\/span><\/h2>\n

Some public sector organisations are already discovering the benefits of the cloud for themselves. These groups are using citizen experience metrics to help them provide better service. They\u2019re also accessing an environment where information can be shared securely and seamlessly from one environment to another.\u00a0<\/span><\/p>\n

An important part of the technology adoption environment is making sure that communication systems are properly upgraded to handle the enquiries of the public and ensure proper alignment across all departments. A legacy on-premise private branch exchange (PBX<\/a>) can be moved into the cloud to guarantee higher availability, save money and provide access to a broad suite of web-based tools for customer service.\u00a0<\/span><\/p>\n

Moving to the cloud can even be an excellent solution for public sector groups worried about budget. While there is some initial cost with changing any infrastructure, the long-term benefits are enormous. For instance, moving to the cloud allows companies to access state-of-the-art enhancements like smart city technology. Tokyo\u2019s intelligent traffic management tech can dynamically change speed limits to keep roads clear, reducing the cost of congestion. In New York, the Midtown Motion project can use field sensors to transmit traffic data to a Queens Control Centre, making the roads safer.\u00a0<\/span><\/p>\n

The endless opportunities offered by the cloud mean that \u201ccloud-first is here to stay\u201d according to a <\/span>report by the UK government<\/span><\/a>.\u00a0<\/span><\/p>\n\t\t