“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the…
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…
If you’re active online, then we guarantee you know what a chatbot is. According to a study, 1.4 billion people…
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…
Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…
A few weeks ago I was on a call with a support specialist when I heard a dog bark in…
Enabling the customer experience A recent Customer Experience study by Accenture showed that only 20% of companies are succeeding in…
In today’s digital world, most companies recognise the value of social media. With roughly 4.2 billion active users across Facebook,…
This website uses cookies for analytics and functionality purposes. If you continue browsing our website, you accept these cookies.