customer experience

3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover

Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…

4 days ago

How To Build a Customer-Centric Team That Boosts Profitability

In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…

2 months ago

Top 10 RingCentral Customer Experience Innovations for 2022

It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…

2 months ago

RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions

Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…

12 months ago

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

1 year ago

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…

1 year ago

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

1 year ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

1 year ago

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…

1 year ago

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