Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the…
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…
Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…
In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…
Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…
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