Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…
In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
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