It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…
The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…
Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…
If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…
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