customer engagement

Why Is an Agent-Centric Contact Centre Important?

Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…

1 month ago

RingCentral’s Latest Top 10 CX Innovations

Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…

2 months ago

How To Build a Customer-Centric Team

If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…

4 months ago

How To Build a Customer-Centric Team That Boosts Profitability

In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…

7 months ago

Top 10 RingCentral Customer Experience Innovations for 2022

It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…

8 months ago

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

2 years ago

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…

2 years ago

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

2 years ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

2 years ago

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