Everyone’s moving their communications to the cloud…but what’s the best, most cost-effective (and secure) way to move your business?
Working with a trusted cloud communications provider like RingCentral is a great start. Our expertise and professionals can take the guesswork and hassle out of cloud migration.
In this article, we’ll answer some FAQ’s about RingCentral Professional Services. That way, you can see for yourself if we can help your team get up and running on the cloud.
Let’s get started.
Simply put, RingCentral Professional Services is an add-on set of services for RingCentral MVP, RingCentral Rooms and RingCentral Contact Centre customers. Professional Services helps guide our customers through consultation, implementation, adoption and ongoing support points of the RingCentral customer lifecycle. By assisting our customers in choosing and deploying RingCentral, and thus achieving business outcomes more quickly.
We understand the ins and outs of business communications, and believe that by opting for complete RingCentral technology adoption and usage, you get the right communications tools to help you achieve your business goals and provide the best customer experiences possible. We have the migration expertise and resources to assist you in using the functionalities of call routing and IVR systems, eFaxing, team messaging, video conferencing, phone calls, CRM integrations, and various cloud-based contact centre solutions.
RingCentral Professional Services is designed to make cloud services simpler to deploy, use and manage. Our decades’ worth of cloud telephony and contact centre experience can be used to your advantage, and when it is, here’s what you can expect:
RingCentral managed and advanced support services are ideal for large businesses that have multi-locations, custom integration needs, remote workforce, no dedicated IT resources for UCaaS or CCaaS tools, or advanced integrations. Managed services in particular are popular with organisations going through change management, rapid growth, globalisation, M&As or large complex operations and tech stacks.
Managed services is a full stack offering to reduce OPEX by fully outsourcing day-to-day management of their UCaaS/CCaaS applications. It’s third party help desk support to keep your employees and customers serviced. Perfect for large enterprises, we act as your own global helpdesk, so your users get expert support no matter where they are.
Advanced support packages are a cost effective way to enjoy some of the benefits of managed services through a partnership between RingCentral and your business to ensure business continuity.
Without Professional Services, IT admins must deploy software manually themselves, or depend on outsourced managed services. Admins distribute apps to target machines remotely. They deploy from a centralised web console with silent installation switches in place. Alternatively, IT empowers the end users to self-install software using a self service portal. In this scenario, admins publish a list of software on the Self Service Portal which can be accessed by the end user from the system tray. End users in the same network have the option to access this catalog of software and choose to install them without asking the administrator every time.
Problems with this approach: Time and resource intensive, it is also difficult to be an expert in all types of software to know the ins and outs of deploying them all. The complexity and overwhelm of migrating to the cloud can turn some folks off of the migration all together.
Thus, RingCentral Professional Services is for customers across all sizes and geographies. We serve the customer across their lifecycle, from consultation to lifecycle support. Our offerings include basic remote implementations for the tech-savvy all the way up to onsite, full service deployments designed for customers deploying integrated UCaaS and CCaaS in a complex, global environment.
All industries use our Professional Services and we have a custom price point for every size of business. We offer professional services for all our product lines including RingCentral MVP, Contact Centre, Rooms and more!
You can engage our in-house IT experts directly for your implementation or lifecycle support needs, or alternatively, we do have channel partners, strategic partners and Carriers you can rely on if you have a longstanding relationship with one of them.
Yes! For businesses who are deploying fewer than 20 licenses, we offer express onboarding and implementation which is a self-guided and self-initiated onboarding for your business. You will get basic instructions and configuration of new RingCentral MVP customers. You call the shots with ultimate flexibility to call us when you are ready to start basic admin training, online account setup, and push out end user training. Once you have successfully implemented RingCentral MVP, you can continue to call in for any training-related assistance to the same hotline, 30 days post ticket completion.
For businesses deploying between 20 and 100 licenses, we offer enhanced onboarding and implementation – a comprehensive instruction and customised configuration for customers. By going through the RingCentral service implementation playbook and discovery questions about your business, a customised onboarding agenda will be created to be used in the actual training. Once you have successfully implemented RingCentral MVP, you can continue to call in for any training-related assistance to the same hotline, 45 days post ticket completion.
Best of all, both of these are free of charge when you purchase RingCentral MVP.
A contact centre implementation is highly complex compared to most other software deployments because:
From our experience, the biggest lift in a contact centre deployment is setting up the customised workflows. We’ve run a survey with our own customers and RingCentral are 56% faster on setting up workflows.
According to our own customer survey, RingCentral customers have found time to implement to be 3 months, time to payback of 9 months, with 43% improvement in speed of workflow deployment and 42% faster integrations with RingCentral MVP. Overall our customers saw their telecom costs decrease by 23% and IT spend decrease by 16%.
Remove the guesswork from your decision-making process and allow RingCentral to take care of the planning, designing, and deployment of your cloud communications system.
We have the most experienced team of UCaaS and CCaaS experts in the industry. RingCentral will keep your business up and running – securely and reliably. RingCentral delivers a powerful platform for connected, intelligent experiences across customers and employees. Lastly, we partner with your business to design a migration and cloud strategy that is tailored for your users and customer engagement strategies.
What’s more, with RingCentral Professional Services, you pay only for what you need (a la carte model pricing). Whether you require the guidance of an implementation advisor or need full-service onsite deployments, we have you covered.
Learn more about RingCentral Professional ServicesPublished by
The public sector is frequently seen as ‘playing catchup’ when it comes to adopting modern…
Communication channels within healthcare have long been the focus of improvement schemes. Waiting times at…
There’s no doubt that citizens depend heavily on councils for vital information, from financial support…
Since October 2022 and the HM Government’s announcement of the UK Digital Strategy, the UK…
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from…
We are excited to introduce our new call handling enhancements, specially designed to empower small…