We love meeting big goals almost as much as we love exceeding market expectations. When we crossed five million paid RingCentral MVP® (Message, Video, Phone) seats, it validated the significant bets we placed on the transformative power of cloud-based unified communications and mobility in the enterprise.
Here are five fun facts announced by RingCentral’s CEO Vlad Shmunis during our earnings call last week, demonstrating RingCentral’s unique customer value we provide in global markets.
RingCentral MVP has established that it is the market-leading cloud-based communication solution for today’s hybrid workforce. Our success reflects a focus on four key mega-trends that are critical to businesses’ success today:
The world is moving away from legacy on-premises communications in favour of modern cloud solutions that work the way people want to work. With RingCentral MVP, we redefined what’s possible and led the future of cloud-based unified communications:
“Reaching five million seats sold for RingCentral MVP is a major milestone,” said Zeus Kerravala, principal analyst of ZK Research. “It’s amazing to think of the market opportunity ahead with more than several hundred million legacy on-premises seats out there – it shows that we’re still in the early innings of digital transformation as businesses migrate their communications systems to the cloud.”
We know from our own Customer Success Metrics study, conducted in April 2022, that customers see strong ROI by using RingCentral – including a compelling 41% increase in employee productivity and a whopping 69% increase in employee mobility. These benefits help explain why RingCentral MVP registered a 48% increase in customer satisfaction and a 57% boost in employee satisfaction over their previous solution.
This study of over 1,000 RingCentral customers demonstrates how we are moving the needle on business value metrics such as return on investment, employee productivity, workforce mobility and customer experience.
Our customers tell us that the business benefits of RingCentral MVP deployments are also significant.
While every organisation appreciates greater cost savings and enhanced employee mobility, especially for hybrid workers and globally distributed teams, business leaders tell us that reliability and continuity mean more now than ever.
No matter what, companies can’t operate without a reliable means of employee and customer communications. Our 16 consecutive quarters of 99.999% uptime for RingCentral MVP sets a gold standard for reliability that other providers can’t beat.
We’re proud of all these accomplishments and reaching new milestones. RingCentral’s journey to becoming the world’s No. 1 cloud business communications provider could not have happened without our global team, dedicated to delivering industry-leading innovation and serving our customers’ needs. And of course, none of this would be possible without our customers, who are revolutionising the business world today. We appreciate each and every one of you and remain committed to innovating our tools to meet your evolving needs as you grow.Published by
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