Remote and hybrid work models improved many of the ways we meet and work together. But they also introduced some complexities too.
Think about a video conference where you had to present on someone else’s screen share. How many times did you say, “Next slide, please!”? Or perhaps a time when you had to troubleshoot an employee’s computer or walk them through a new application.
As more teams embrace flexible ways of work, we want to make your video meetings less stressful and more meaningful. That means replicating many of the benefits you’d get from in-person meetings.
We made collaborating over video meetings – including IT troubleshooting and slideshow controlling – simpler than ever with our latest feature: Remote Desktop Control.
Remote Desktop Control allows you to gain control of a user’s screen in any video meeting when they give you permission. This allows you to control their mouse and keyboard or even copy and paste text from their PC to yours.
Hosts and users have multiple ways to connect:
That means hosts can remotely log into users’ computers from truly anywhere – as long as they have an internet connection and a supported browser. It’s part of our commitment to giving your teams complete flexibility.
Whether it’s installing new software, diagnosing a bug or solving an issue, Remote Desktop Control allows IT to provide expert hands-on service no matter where employees are located.
No more saying “Next slide please” to the person sharing their screen. With Remote Desktop Control, hosts can assign permission to a colleague to take over tasks such as controlling Powerpoint slides or scrolling through PDFs from their own device.
Go beyond just IT troubleshooting and slideshow presentations. With Remote Desktop Control, you can improve collaboration by allowing colleagues to take notes on other computers or find the right files without having to walk them through the steps.
Remote Desktop Control is yet another way we make virtual collaboration as productive as in-person meetings. However, it’s also important to think about how you use it as allowing someone else to control your desktop remotely can have security implications.
Consider the following precautions:
Remote Desktop Control is quick to turn on and easy to use. Just follow these steps.
🚨 Coming soon:
Currently, Remote Desktop Control requires the controller to request permission from the user. In a future release, users will be able to choose controllers on their side, enabling a two-way flow for Remote Desktop Control.
With more teams depending on RingCentral for their daily meetings, this is just one of the many ways we break down the barriers to teamwork and simplify communications.
Remote Desktop Control is available now for all RingCentral MVP editions (containing Video) and for RingCentral Video Pro/Pro+. Get started using this feature today.
This post is adapted from the original post published by Phillip Liu, Group Product Manager, and Ben Wu, Product Marketing Manager.Published by
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