Many of history’s greatest achievements began with powerful partnerships between people. Wilbur and Orville Wright, Steve Jobs and Steve Wozniak, and John Lennon and Paul McCartney. We’re much stronger when … Read more “How Global Service Providers Drive Innovation”
As enterprise businesses navigate the many challenges of a completely reformed workplace, we’ve seen cloud providers innovate faster than ever before. To meet customers’ needs, communications providers have had to … Read more “Comms Council Names RingCentral Best Enterprise Service”
Until fairly recently, all PBX and UC technology was on-premises. While this model has served us well in the past, it doesn’t support the way we work today. On-premises solutions … Read more “Why It’s Time To Move Your On-Premises PBX to the Cloud”
Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve customer issues quickly. Gain operational insights into WhatsApp outbound campaigns … Read more “New Customer Experience Capabilities for Smarter Work & Deeper Insights”
Welcome to Ringside. For new readers, this series asks inspiring people from all sorts of roles about their experiences in business. What will you get from Ringside? Insights and views … Read more “Ringside Interview With Laure Timperman”
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on the sector of activity compared to an average of 15% … Read more “3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover”
As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to ensure that their business communications are top-notch and continue to … Read more “More Capabilities That Reduce Employee Burdens and Delight Customers”
Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we’re constantly innovating … Read more “Top 10 voice features in RingCentral MVP [Enterprise Edition]”
Mid and large enterprises have an opportunity to make the most out of new working styles that are here to stay. The way we work has changed. Organisations across the … Read more “Hybrid Work Is Here: How Can Businesses Embrace It?”