Have you been asked to do more with less lately? Economic conditions have created pressure to cut costs. But, it can’t come at the expense of added value. For many, … Read more “Report: Study finds RingCentral is #1 in UCaaS analytics”
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the RingCentral Consultants Relation Program. During the series, we will examine … Read more “Ask the Expert: Is Voice the New King?”
As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living crisis that will make UK workers tighten the purse strings, … Read more “50 Small Business Ideas You Can Start at Home”
All organisations have the potential to create a positive impact in the world, no matter how big or small. This sentiment is firmly embedded into RingCentral’s culture, from each employee … Read more “How We Drive Purpose at RingCentral”
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX boosts business success and profitability. A Salesforce study found that … Read more “How To Build a Customer-Centric Team”
How many different tools does your business use for communication and collaboration? Over five? Over ten? Research from OpenText shows that 40% of UK workers use four or more apps … Read more “The ‘App Overload’ Problem and How To Get Round It”
As customer demands grow increasingly complex and the need for service excellence accelerates, contact centres and their agents are under immense pressure to perform accurately and quickly. In an increasingly … Read more “What is Phonetic Alphabet (NATO) and How it Improves Customer Service”
We’ve missed the hustle and bustle of live events, but we saw that buzz return at UCX DTX this month. With over 5,000 attendees and speakers from the likes of … Read more “4 Highlights From UCX DTX 2022”