Consider a paramedic updating nurses in the hospital on a patient’s condition or a retail worker requesting more stock from the warehouse. These frontline workers are usually burdened with carrying multiple devices – bulky radios, rugged traditional DECT devices, scanners, payment readers, and more on the job. But what if there was a way to consolidate all these devices into one to save significant hardware and software costs as well as enable seamless frontline communications?
There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. Despite being the majority of the global workforce, frontline workers aren’t being given the tools they need to perform their jobs effectively, leading to siloed work, and departmental and geographical gaps. They have been largely left behind in the video and AI revolution of post-pandemic work tools and have minimal connectivity back to office workers.
That’s why we built the RingCentral for frontline workers solution, a next-gen app that includes RingCentral Push to Talk (PTT) coupled with new age tools like intelligent video, file sharing and more – all in one app.
RingCentral’s powerful frontline workforce solution provides instant, clear and secure voice communications for frontline teams at the push of a button, turning employee- or company-owned devices into smart walkie-talkies. Frontline workers can now communicate and connect seamlessly and securely from anywhere with WiFi or mobile internet connectivity with a familiar walkie-talkie experience without needing to carry bulky devices.
What’s even better is that it integrates with real-time video collaboration in one app, so you can transform your smartphone into a walkie-talkie that includes new age features like mobile camera sharing, AI powered noise reduction, image sharing capabilities and more to maximise productivity.
Our new frontline worker offering empowers seamless communication across every part of a user’s business because it allows users to:
Let’s look more closely at the benefits of RingCentral for frontline workers across some of the most relevant fields: healthcare, retail, and manufacturing.
Enable auto-play on locked or unlocked devices to listen in for critical information while on shift. Even if you are operating heavy machinery or on the go as a medical professional where time is of the essence. Listen to voice messages that play automatically the moment they are received to enhance public safety.
Capitalise on previous hardware investments to drive ROI and productivity with fewer devices and apps. Train your employees fast with what they have already been using.
Pick a team-specific channel and toggle easily between channels in one click when you are on shift. Leave the channel when your shift is done so you can truly disconnect. Instant, hands free communication with large teams has never been easier.
Frontline workers can talk securely with anyone using real-time voice or, if needed, real-time video, introducing AI-powered “see what I see” technology to your field teams. Ask for second opinions or visually share their current surroundings. Workers can also leverage AI-powered live transcriptions, or if their location is too loud, then AI noise reduction can make it easier to hear clearer audio.
Connect your frontline and back office workers. RingCentral for frontline workers solution allows frontline workers and back office workers to easily chat via team messaging and share files to power stronger and more effective collaboration.
RingCentral for frontline workers offering will be available globally as a public beta to customers by the end of March. We are offering it free to try during our beta period for a limited time.
This launch is a culmination of the tireless contributions of so many of our colleagues from Engineering, Product Management, UX, Marketing, Sales, and Support, just to name a few. A big thank you to everyone who worked together to make this possible.
We’re thrilled to offer a new solution for your frontline teams to work as efficiently in the field as your office workers.Published by
The public sector is frequently seen as ‘playing catchup’ when it comes to adopting modern…
Communication channels within healthcare have long been the focus of improvement schemes. Waiting times at…
There’s no doubt that citizens depend heavily on councils for vital information, from financial support…
Since October 2022 and the HM Government’s announcement of the UK Digital Strategy, the UK…
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from…
We are excited to introduce our new call handling enhancements, specially designed to empower small…