Until fairly recently, all PBX and UC technology was on-premises. While this model has served us well in the past, it doesn’t support the way we work today. On-premises solutions are expensive, resource-intensive and difficult to upgrade and scale. They are also a barrier to hybrid working — something many companies have embraced.
Distributed and mobile teams need flexible solutions to communicate and collaborate. Cloud-based services provide the answer, which is why they’ve seen tremendous growth in recent years. In fact, spending on cloud-based services has now overtaken investment in on-premises solutions. So if your company hasn’t made the switch yet, you need to read on.
The cloud can reduce business costs because you pay as you go and only for the communication services and licences you need. There’s also little or no capital expenditure.
You can scale your service up or down easily, adding or removing users when needed. This can be a major benefit if your communication volumes fluctuate a lot throughout the year.
The pandemic really highlighted the importance of business continuity. UCaaS allows people to work from any location and remain productive, thanks to capabilities like mobility, conferencing, web collaboration and single-number reach.
Cloud providers also supply off-site backup, redundancy and disaster recovery. These are often too expensive or difficult to provide for on-premises solutions.
When developers create new functionalities within cloud systems, users can access these immediately without having to deploy new servers or software. This enables your organisation to be more agile and stay ahead of the curve.
Unlike on-premises PBXs, open cloud platforms make it easy for companies to connect their communications to other business apps, such as CRMs, ERPs, and productivity applications like Google Workspace and Microsoft Office 365. UCaaS also lets you integrate capabilities, including messaging, video and analytics.
Multinational organisations can more easily access global services with cloud-based services at lower costs. That means your workers can communicate and collaborate seamlessly on the same platform regardless of location.
There are various cloud options to choose from, so which is right for your business? It depends on your requirements and your budget.
We’ve completed a whistle-stop tour of the key benefits of cloud-based communication services and given you the headline pros and cons of each type of cloud. But if you’re keen to learn more, download our dedicated eBook on the subject, ‘Hybrid Work: Why it’s time to move your on-premises PBX to the cloud’. It gives you lots more detailed advice.
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