Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards. On…
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…
Virtual learning was a thing long before the online world even existed. Colleges and universities provided distance learning opportunities that…
Buying a franchise is often viewed as a shortcut to owning a business. Traditional ownership means taking absolute responsibility from…
It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would…
Webinars have always been a content tool well recognised by companies for their usefulness. But because of the pandemic, when…
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