In 2023, working from home looks set to stay. This news report from last year found 47% of UK workers…
Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…
Collaboration in the workplace used to be limited to in-person brainstorming and project coordination. But the way we work is…
Communication in the workplace isn’t just about how well you work with others. It’s about building relationships, minimising errors and…
Advancement in technology in today’s modern age has brought along positive adjustments to several industries, including the employment sector. Today,…
According to Oberlo, more than two-thirds (63%) of customers begin their shopping journey online with up to 50% of customers…
As customer demands grow increasingly complex and the need for service excellence accelerates, contact centres and their agents are under…
Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from…
Mid and large enterprises have an opportunity to make the most out of new working styles that are here to…
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