Aurélie Daniel

Aurelie Daniel is a CX International Product Marketing Manager at RingCentral, the leader in cloud communication and customer experience solutions, and is solution oriented, focusing on customer experience trends, contact centre challenges, to create both values for companies and the end-customer that we are. She has a solid 10 years of experience in the contact centre industry as a product manager supporting sales team in offering value added CX solution to the business, within companies such as Orange Labs, Akio and Eloquant. Aurelie Daniel holds a MBA and a Business school Master's degree and her hobbies are short distance runs, Do-in, gardening and nature walks.

RingCentral’s Latest Top 10 CX Innovations

Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…

2 months ago

How To Build a Customer-Centric Team

If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…

4 months ago

New Customer Experience Capabilities for Smarter Work & Deeper Insights

Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…

5 months ago

Simplify Hybrid Agent Scheduling With Purpose-Built Tools

Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and…

7 months ago

How To Build a Customer-Centric Team That Boosts Profitability

In recent years, customer expectations have sky-rocketed regarding interactions with your brand. 80% of customers now view their experience as…

7 months ago

Five Ways To Deliver a Next-Level Customer Experience

Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…

8 months ago

Top 10 RingCentral Customer Experience Innovations for 2022

It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…

8 months ago

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