{"id":30513,"date":"2016-05-24T08:04:05","date_gmt":"2016-05-24T08:04:05","guid":{"rendered":"\/fr\/fr\/blog\/innovation-le-pmu-propose-la-messagerie-instantanee-app-a-ses-clients\/"},"modified":"2025-08-10T12:29:59","modified_gmt":"2025-08-10T12:29:59","slug":"innovation-le-pmu-propose-la-messagerie-instantanee-app-a-ses-clients","status":"publish","type":"post","link":"\/fr\/fr\/blog\/innovation-le-pmu-propose-la-messagerie-instantanee-app-a-ses-clients\/","title":{"rendered":"Innovation : Le PMU propose la messagerie instantan\u00e9e in-app \u00e0 ses clients !"},"content":{"rendered":"<div>\n<h2 dir=\"ltr\">Le PMU poursuit ses avanc\u00e9es en mati\u00e8re de service et propose dor\u00e9navant la messagerie instantan\u00e9e in-app \u00e0 ses clients\u00a0!<\/h2>\n<p dir=\"ltr\">Le PMU vient de lancer une nouvelle version de son application mobile \u201cPMU Sport\u201d sur iOS.<\/p>\n<p dir=\"ltr\">Au menu de cette mise \u00e0 jour, une belle innovation pour ses clients : la possibilit\u00e9 de dialoguer directement avec le service client du PMU gr\u00e2ce \u00e0 <a href=\"\/fr\/dimelo-mobile\" target=\"_blank\" rel=\"noopener noreferrer\">Dimelo Mobile<\/a>, un syst\u00e8me de messagerie instantan\u00e9e int\u00e9gr\u00e9 \u00e0 l\u2019application en marque blanche.<\/p>\n<p dir=\"ltr\">Le PMU travaille d\u00e9j\u00e0 avec Dimelo depuis plus d\u2019un an pour la gestion de ses r\u00e9seaux sociaux (pages Facebook et comptes Twitter) et de sa <a href=\"http:\/\/communaute.pmu.fr\" target=\"_blank\" rel=\"noopener noreferrer\">communaut\u00e9 de joueurs<\/a>.<\/p>\n<p>Cette nouvelle collaboration est plac\u00e9e sous le signe de l\u2019innovation, puisque le PMU est l\u2019une des premi\u00e8res entreprises fran\u00e7aises \u00e0 proposer un syst\u00e8me de messagerie instantan\u00e9e int\u00e9gr\u00e9e \u00e0 son application mobile.<\/p>\n<table style=\"width: 100%;\" border=\"0\" cellspacing=\"1\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" class=\"align-center\" src=\"\/fr\/fr\/blog\/wp-content\/uploads\/inline-images\/pmu-mobile-compte.png\" alt=\"pmu utilise dimelo mobile\" width=\"200\" data-entity-type=\"file\" data-entity-uuid=\"b05ac950-f320-4a16-812d-459bb96a4530\" \/><\/td>\n<td><img decoding=\"async\" class=\"align-center\" src=\"\/fr\/fr\/blog\/wp-content\/uploads\/inline-images\/pmu-mobile-discussion.png\" alt=\"pmu a choisi Dimelo Mobile\" width=\"200\" data-entity-type=\"file\" data-entity-uuid=\"14bc24e0-71ed-440f-8617-2336e8a22eb7\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 dir=\"ltr\">Les avantages de ce mode de communication sont nombreux :<\/h3>\n<ul dir=\"ltr\">\n<li>Pas de rupture de parcours pour le client, il reste connect\u00e9 \u00e0 son application et peut continuer \u00e0 parier\u00a0!<\/li>\n<li>Les r\u00e9ponses peuvent \u00eatre instantan\u00e9es ou diff\u00e9r\u00e9es, en fonction de la disponibilit\u00e9 de chacun des interlocuteurs.<\/li>\n<li>A l\u2019inverse d\u2019un chat classique, si le client se d\u00e9connecte de l\u2019application apr\u00e8s avoir pos\u00e9 une question, il recevra une notification lorsque le conseiller lui aura r\u00e9pondu.<\/li>\n<li>Les \u00e9changes peuvent inclure textes et\u00a0images.<\/li>\n<\/ul>\n<p class=\"text-align-center\"><img decoding=\"async\" src=\"\/fr\/fr\/blog\/wp-content\/uploads\/inline-images\/chloe-beauvallet-pmu.png\" alt=\"chloe beauvallet pmu\" width=\"180\" height=\"180\" data-entity-type=\"file\" data-entity-uuid=\"189f59a1-add4-494b-9f05-5e66d1d58073\" \/><\/p>\n<p class=\"text-align-center\"><strong>Chlo\u00e9 Beauvallet<\/strong><br \/>\nDirectrice des Services et de la Relation Client &#8211; PMU<\/p>\n<div class=\"quoter\" dir=\"ltr\">\u00ab En tant que leader sur notre march\u00e9 du loisir, nous souhaitons offrir \u00e0 nos clients un service d\u2019excellence \u00e0 la pointe de l\u2019innovation, op\u00e9r\u00e9 en toute simplicit\u00e9 sur un back office mutualis\u00e9. Tester Dimelo Mobile nous permet de concilier ces deux objectifs, tout en optimisant notre dispositif d\u2019assistance en un seul clic aux parieurs amateurs de foot\u2026 \u00e0 la veille de l\u2019EURO ! \u00bb<\/div>\n<p><a class=\"link-alternative\" href=\"\/fr\/dimelo-mobile\" target=\"_blank\" rel=\"noopener noreferrer\">D\u00e9couvrir Dimelo Mobile<\/a><\/p>\n<p><a class=\"link-alternative\" href=\"https:\/\/itunes.apple.com\/fr\/app\/pmu-sports-pariez-sur-plus\/id587844598?mt=8\" target=\"_blank\" rel=\"noopener noreferrer\">D\u00e9couvrir l&rsquo;application PMU Sports iOS<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le PMU poursuit ses avanc\u00e9es en mati\u00e8re de service et propose dor\u00e9navant la messagerie instantan\u00e9e in-app \u00e0 ses clients\u00a0! Le PMU vient de lancer une nouvelle version de son application mobile \u201cPMU Sport\u201d sur iOS. Au menu de cette mise \u00e0 jour, une belle innovation pour ses clients : la possibilit\u00e9 de dialoguer directement avec &#8230;<\/p>\n","protected":false},"author":73,"featured_media":30517,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,7],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Innovation : Le PMU propose la messagerie instantan\u00e9e in-app \u00e0 ses clients ! | Blog RingCentral<\/title>\n<meta name=\"description\" content=\"Le PMU poursuit ses avanc\u00e9es en mati\u00e8re de service et propose dor\u00e9navant la messagerie instantan\u00e9e in-app \u00e0 ses clients\u00a0! 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Gr\u00e2ce \u00e0 ses 10 ann\u00e9es d'exp\u00e9rience sur le march\u00e9 des centres de contact, elle apporte un oeil expert et pr\u00e9cis sur les enjeux de l'exp\u00e9rience client et l'optimisation op\u00e9rationnelle des centres de relation client.","sameAs":["https:\/\/www.linkedin.com\/in\/aurlie-daniel-67558827\/"],"url":"\/fr\/fr\/blog\/author\/aurelie-daniel\/"}]}},"rc_img_url":"\/fr\/fr\/blog\/wp-content\/uploads\/2016\/05\/header-blog-pmu-dimelo-mobile_1.jpg","rcblog_by_author":"<a href=\"\/fr\/fr\/blog\/author\/aurelie-daniel\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"\/fr\/fr\/blog\/wp-content\/uploads\/2022\/06\/FR_Aurelie-Daniel-96x96.jpg\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Aur\u00e9lie Daniel<\/span><\/a>","rc_author_full_name":"Aur\u00e9lie Daniel","rc_author_avatar":"\/fr\/fr\/blog\/wp-content\/uploads\/2022\/06\/FR_Aurelie-Daniel-768x768.jpg","rc_author_link":"\/fr\/fr\/blog\/author\/aurelie-daniel\/amp","rc_post_categories":"<a href=\"\/fr\/fr\/blog\/centre-contact\/amp\">Centre de Contact<\/a><a href=\"\/fr\/fr\/blog\/experience-client\/amp\">, Exp\u00e9rience Client<\/a>","amp_link":"\/fr\/fr\/blog\/innovation-le-pmu-propose-la-messagerie-instantanee-app-a-ses-clients\/amp","excerpt_title":"Innovation : Le PMU propose la messagerie instantan\u00e9e in-...","_links":{"self":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/posts\/30513"}],"collection":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/users\/73"}],"replies":[{"embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/comments?post=30513"}],"version-history":[{"count":0,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/posts\/30513\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/media\/30517"}],"wp:attachment":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/media?parent=30513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/categories?post=30513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/tags?post=30513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}