{"id":30395,"date":"2016-01-29T15:16:57","date_gmt":"2016-01-29T15:16:57","guid":{"rendered":"\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/"},"modified":"2023-11-22T16:53:26","modified_gmt":"2023-11-22T16:53:26","slug":"decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux","status":"publish","type":"post","link":"\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/","title":{"rendered":"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux"},"content":{"rendered":"
\n

Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, Leroy Merlin fait du digital et de la Relation Client deux priorit\u00e9s de sa strat\u00e9gie d\u2019entreprise.<\/p>\n

Face \u00e0 un grand volume de sollicitations, notamment par le biais des r\u00e9seaux sociaux, Leroy Merlin a voulu se doter d\u2019un outil efficace et s\u2019entourer d\u2019experts en mati\u00e8re de Relation Client digitale, c\u2019est pourquoi l\u2019entreprise a choisi Engage Social.<\/p>\n

Leroy Merlin a b\u00e9n\u00e9fici\u00e9 d\u2019un accompagnement de la part des experts Engage (formation des conseillers, aide \u00e0 la prise en main de l\u2019interface multi-canal…). Depuis la mise en service, Leroy Merlin travaille toujours en \u00e9troite collaboration avec RingCentral Engage, afin d\u2019optimiser la prise en charge des demandes clients.<\/p>\n

Aujourd\u2019hui, plus d\u2019une dizaine de conseillers Leroy Merlin utilisent quotidiennement Engage Social pour r\u00e9duire le temps de r\u00e9ponse aux clients, am\u00e9liorer la qualit\u00e9 des conseils apport\u00e9s et la satisfaction client.<\/p>\n

\u201cNous avons optimis\u00e9 la facilit\u00e9 \u00e0 r\u00e9pondre \u00e0 chacun des feedbacks, gr\u00e2ce \u00e0 une solution facile, pratique et qui nous apporte une connaissance client incontournable pour une exp\u00e9rience client m\u00e9morable.\u201d
\nMaria Flament, Reponsable Voix du Client, Leroy Merlin<\/strong><\/div>\n

D\u00e9couvrez la Success Story de Leroy Merlin<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, Leroy Merlin fait du digital et de la Relation Client deux priorit\u00e9s de sa strat\u00e9gie d\u2019entreprise. Face \u00e0 un grand volume de sollicitations, notamment par le biais des r\u00e9seaux …<\/p>\n","protected":false},"author":73,"featured_media":30353,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,7],"tags":[],"acf":[],"yoast_head":"\nD\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux | Blog RingCentral<\/title>\n<meta name=\"description\" content=\"Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, L\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux | Blog RingCentral\" \/>\n<meta property=\"og:description\" content=\"Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, L\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog RingCentral\" \/>\n<meta property=\"article:published_time\" content=\"2016-01-29T15:16:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-22T16:53:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/wp-content\/uploads\/2017\/11\/default-featured-ent2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"695\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Aur\u00e9lie Daniel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RingCentralFR\" \/>\n<meta name=\"twitter:site\" content=\"@RingCentralFR\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aur\u00e9lie Daniel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux | Blog RingCentral","description":"Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, L","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/","og_locale":"fr_FR","og_type":"article","og_title":"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux | Blog RingCentral","og_description":"Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, L","og_url":"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/","og_site_name":"Blog RingCentral","article_published_time":"2016-01-29T15:16:57+00:00","article_modified_time":"2023-11-22T16:53:26+00:00","og_image":[{"width":695,"height":400,"url":"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/wp-content\/uploads\/2017\/11\/default-featured-ent2.jpg","type":"image\/jpeg"}],"author":"Aur\u00e9lie Daniel","twitter_card":"summary_large_image","twitter_creator":"@RingCentralFR","twitter_site":"@RingCentralFR","twitter_misc":{"\u00c9crit par":"Aur\u00e9lie Daniel","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/","url":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/","name":"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux | Blog RingCentral","isPartOf":{"@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/#website"},"datePublished":"2016-01-29T15:16:57+00:00","dateModified":"2023-11-22T16:53:26+00:00","author":{"@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/#\/schema\/person\/fe0a5f96a9919417e0af56160f16742f"},"description":"Leroy Merlin est leader sur le march\u00e9 de l\u2019am\u00e9lioration de l\u2019habitat et du cadre de vie. Laur\u00e9at du Grand Prix du Social Media Award en 2012, L","breadcrumb":{"@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/"},{"@type":"ListItem","position":2,"name":"Exp\u00e9rience Client","item":"\/fr\/fr\/blog\/experience-client\/"},{"@type":"ListItem","position":3,"name":"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitations clients sur les r\u00e9seaux sociaux"}]},{"@type":"WebSite","@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/#website","url":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/","name":"Blog RingCentral","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/#\/schema\/person\/fe0a5f96a9919417e0af56160f16742f","name":"Aur\u00e9lie Daniel","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/#\/schema\/person\/image\/","url":"\/fr\/fr\/blog\/wp-content\/uploads\/2021\/09\/seo_allynj-96x96.jpg","contentUrl":"\/fr\/fr\/blog\/wp-content\/uploads\/2021\/09\/seo_allynj-96x96.jpg","caption":"Aur\u00e9lie Daniel"},"description":"Aur\u00e9lie Daniel est Product Marketing Manager pour RingCentral Centre d'appels. Gr\u00e2ce \u00e0 ses 10 ann\u00e9es d'exp\u00e9rience sur le march\u00e9 des centres de contact, elle apporte un oeil expert et pr\u00e9cis sur les enjeux de l'exp\u00e9rience client et l'optimisation op\u00e9rationnelle des centres de relation client.","sameAs":["https:\/\/www.linkedin.com\/in\/aurlie-daniel-67558827\/"],"url":"\/fr\/fr\/blog\/author\/aurelie-daniel\/"}]}},"rc_img_url":"\/fr\/fr\/blog\/wp-content\/uploads\/2017\/11\/default-featured-ent2.jpg","rcblog_by_author":"<a href=\"\/fr\/fr\/blog\/author\/aurelie-daniel\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"\/fr\/fr\/blog\/wp-content\/uploads\/2022\/06\/FR_Aurelie-Daniel-96x96.jpg\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Aur\u00e9lie Daniel<\/span><\/a>","rc_author_full_name":"Aur\u00e9lie Daniel","rc_author_avatar":"\/fr\/fr\/blog\/wp-content\/uploads\/2022\/06\/FR_Aurelie-Daniel-768x768.jpg","rc_author_link":"\/fr\/fr\/blog\/author\/aurelie-daniel\/amp","rc_post_categories":"<a href=\"\/fr\/fr\/blog\/centre-contact\/amp\">Centre de Contact<\/a><a href=\"\/fr\/fr\/blog\/experience-client\/amp\">, Exp\u00e9rience Client<\/a>","amp_link":"\/fr\/fr\/blog\/decouvrez-comment-leroy-merlin-traite-100-des-sollicitations-clients-sur-les-reseaux\/amp","excerpt_title":"D\u00e9couvrez comment Leroy Merlin traite 100% des sollicitat...","_links":{"self":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/posts\/30395"}],"collection":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/users\/73"}],"replies":[{"embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/comments?post=30395"}],"version-history":[{"count":0,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/posts\/30395\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/media\/30353"}],"wp:attachment":[{"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/media?parent=30395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/categories?post=30395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rcblogfr.wpengine.com\/fr\/fr\/blog\/wp-json\/wp\/v2\/tags?post=30395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}