New Forrester Consulting study explores Total Economic Impact™ of RingCentral Contact Center™
The Study Reveals Significant Cost Savings and Other Business Benefits.
ROI
615%
Benefits PV
$6.9 million
NPV
$5.9 million
Payback
< 3 months
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.*
- Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more.
- Enhanced capabilities. The companies also enjoyed an improved Net Promoter Score (NPS), higher first-call resolution, powerful analytical and reporting capabilities, and simplified agent training.
*The Total Economic Impact™ Of RingCentral Contact Center, a Forrester Consulting Total Economic Impact study commissioned by RingCentral, September 2019
“We were able to save money just by being able to keep people on the phones.”
SambaSafety
Director of IT and Operations
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