Enterprise Communication Tools for Big Businesses and Organizations
As your business grows bigger, your communication software needs also change. With new positions, departments, offices, and even new businesses acquisitions, simple phone service may no longer suffice.
Compared to small businesses, the larger the organization, the more complex its communication requirements are. From setting up remote work and connecting distributed locations, big companies have a lot to deal with.
This is where RingCentral comes in. RingCentral offers several types of effective communications solutions that are designed to simplify different aspects of enterprise communications.
From internal communications tools to customer engagement, there is a RingCentral enterprise communication system that can help your growing organization.
Message, video, phone capabilities in one unified communications platform
Team messaging and collaboration tools
Cloud contact center communications solutions for better customer experience
- Omnichannel – Access messages from different channels, including email like Gmail and social media like Twitter, Facebook, and LinkedIn, in one unified interface.
- Intelligent routing – Route incoming messages to the right agent through AI.
- Dara and reporting – Measure success and get insights to optimize customer experience via state-of-the-art analytics.
RingCentral Engage Voice
- Auto-dialer – Remove the need for manual dialing and let your agents focus on engaging with prospects.
- Script builder - Create and edit scripts and responses with an easy drag and drop interface. No coding necessary.
- Call blending – Easily switch from outbound campaigns to inbound when needed.
- TCPA compliance – Minimize the risk of violating the Telephone Consumer Protection Act (TCPA) or the law protecting consumers from unwanted solicitation and telemarketing phone calls.
RingCentral Cloud Contact Center
- Skills-based routing – Automatically answer incoming phone calls with an interactive voice response (IVR) feature that also routes calls to the right agent trained to handle the customer’s concern.
- Workforce management software (WFM) – Optimize your agents’ work schedules to minimize downtime, avoid long call queues and hold times, and improve employee engagement.
- Analytics - Improve agent and operations performance via insights from real-time reports, monitoring, and in-depth surveys.
Global business communications solutions for international organizations
RingCentral Global MVP
International phone numbers
Communication APIs and Integration that lets you customize and streamline your workflows
- Voice API
- SMS API
- Video Meetings API
- Team Messaging API
- Meetings API
- Communications data API