Number Reputation Service

Don’t let a spam label stand between you and your customers.

Customers may ignore an important call when it shows up as suspected spam. RingCentral helps protect your business number reputation with verification, registration, ongoing monitoring, and support to address inaccurate labels.

When legitimate calls get labeled as spam

Your teams place calls that customers expect, such as appointment reminders, fraud alerts, and service callbacks. When mobile carriers incorrectly mark those calls as spam, customers stop answering. Most businesses learn about it only after answer rates fall or complaints arrive, then work the problem one number and one provider at a time.

Unlike one-off support cases and separate provider relationships, Number Reputation Service gives eligible RingEX numbers one RingCentral-managed workflow for business verification, registration, monitoring, and remediation, helping legitimate calls get through.

Key benefits

Earlier visibility

See registration status, number health, and detected labels, so you can respond before answer rates drop or complaints reach your team.

One managed service

RingCentral runs the workflow while Numeracle coordinates with the analytics providers, so you skip separate registration, billing, and support relationships for each one.

Managers stay in control

A shared text inbox gives every message an owner, and live reports show queue and agent activity while there is still time to act.

Ready for new campaigns

Verify your business and register new numbers before you scale a team or campaign, so reputation management is part of your launch plan.

Core capabilities

Verify your business

Confirm your business identity and calling use case through Know Your Business and Know Your Customer checks.
Submit your organization, calling profile, and eligible number details for review.

Register numbers

Register verified, eligible numbers with the major carrier analytics providers through Numeracle.
Give reputation engines consistent identity signals for your legitimate outbound calls.

Monitor reputation

Track number health and detected spam labels on an ongoing basis.
Check the registration status of every eligible number you manage.

Resolve labels

Submit inaccurate labels for remediation and follow review, rejection, and status updates.
Manage reputation across a portfolio of numbers through one repeatable process.

Where it fits

Healthcare

Keep appointment reminders and patient outreach reaching patients.

Financial services

Help fraud alerts and payment reminders get answered.

Insurance

Support claims updates, renewal outreach, and policy servicing calls.

Travel and hospitality

Keep reservation updates and guest support calls reaching travelers.

Fitness and membership

Support schedule changes, renewals, and member follow-up calls.

Professional services

Help client follow-up and scheduling calls get answered.

Before and after

Before

With Number Reputation Service

Learn about spam labels from complaints

See detected labels through ongoing monitoring

One support case for each flagged number

A tracked remediation workflow

Separate relationships with each analytics provider

One RingCentral-managed service

New campaigns launch before numbers are registered

Numbers registered before outbound activity scales

Available today for RingEX customers

For more information, please contact a sales representative. Visit ringcentral.com or call 855-774-2510.

RingCentral, the RingCentral logo, and all trademarks identified by the ® or ™ symbol are registered trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.