Top three reasons leaders choose RingCentral over Brand Embassy:

Coaching and Anyalitics
  • Supports any digital channel

    RingCentral Engage Digital supports any digital channel for customer engagement. While Brand Embassy also covers multiple channels, it does not support consumer review platforms.1

  • Artificial intelligence (AI) and machine learning

    RingCentral Engage Digital leverages a built-in AI-based smart routing engine. While Brand Embassy does have smart routing engine capabilities, it is not AI-based.2

  • Fast, easy implementation

    RingCentral Engage Digital enables easy channel implementation—add your own channels within weeks, not months. With Brand Embassy, the process is disjointed and may require full or partial project management via its open API.3

  • 1:Brand Embassy channels
  • 2:Brand Embassy intelligent routing
  • 3:Brand Embassy professional services

Deliver more when the moment matters

Deliver more when the moment matters
  • Increased agent productivity

    Increased agent productivity

    Reduce churn and frustration by providing agents with a single desktop to manage every digital interaction.

  • Higher customer satisfaction

    Higher customer satisfaction

    Solve complex issues quickly and effectively by merging multiple digital identities from any channel into a single user profile.

  • Artificial intelligence

    Artificial intelligence

    Categorize incoming messages with classification tags and push them to the right agent based on urgency and skill to better serve the customer.

  • Deep and integrated analytics

    Deep and integrated analytics

    Reduce missed opportunities by identifying brand ambassadors and detractors to improve and upsell products while increasing profits.

Trusted by digital service leaders everywhere

 Direct Energie
Canal+
Orange

Popular features that help our customers deliver the ultimate digital customer experience

  • One agent desktop

    Enable agents to provide a consistent user experience through the RingCentral Engage Digital single platform to manage every digital interaction.

  • 20+ channels

    Provide customer service across an exhaustive range of digital channels, including messaging platforms (Apple Business Chat, WhatsApp, Facebook Messenger, etc.), email, web chat and in-app messaging, social media (Twitter, Facebook, Instagram, etc.), review apps, communities, and more.

  • Unified customer
    profile

    Simplify the identification of customers across various channels by using artificial intelligence (AI) functionality to automatically detect customer digital identities and consolidate them into a single profile.

  • Comprehensive
    reporting

    View deeply integrated reporting and actionable real-time analytics to provide executives, managers and supervisors with a holistic view of customer interactions to optimize digital service levels.

  • Integrations

    The open API platform allows integrations with chatbots, CRMs, and any business intelligence app.

  • Comprehensive email
    management

    Automatically categorize email messages and routes to appropriate agents, grouping all messages into a single ticket conversation and tracking quality of replies.

Recognized as the industry leader

RingCentral: Ranked #1 in the 2019 UCaaS Scorecard

RingCentral Named a Leader in 2019 Aragon Research Globe for UCC

A Gartner UCaaS Magic Quadrant Leader 2019

RingCentral Achieves 5-Star Rating in CRN’s 2019 Partner Program Guide

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