As businesses modernize their communications, we are seeing a steady increase in organizations moving their on-premise systems to the cloud. Recent research from IDC Canada cites a 66% increase in companies moving to cloud-based business communications. So why the accelerated migration? For starters, cloud communications is more reliable, cost efficient, and scalable. It is also, and perhaps most importantly, the only way to truly enable mobility.
It’s clear that work from anywhere is here to stay. And with it, the reality of permanent remote work and hybrid work environments. Megha Kumar, research director for IDC Canada predicts that “by 2023, 75% of organizations will commit to providing technical parity for a workforce that is hybrid by design rather than by circumstance, enabling employees to work together separately, and in real-time.” The ability to work across any device, from anywhere, and in any mode of preference is critical to employee productivity, which ultimately drives business success.
To support this growing demand and to embrace organizations’ needs, RingCentral has continued to make significant investments in Canada, including hiring local talent with many customer-facing roles. In the last 12 months, RingCentral has increased staff by 50 percent across sales, technical roles, professional services, billing, and customer success. This headcount growth coupled with industry-leading technology enables RingCentral to best support Canadian businesses, helping them to future-proof their operations and achieve maximum efficiency and productivity.
Next datacenter phase to support growing contact center demands
The local datacenter, which we launched a couple of years ago, enables Canadian companies, agencies, and governments to be more agile and embrace cloud technology. This in turn helps them enhance the customer experience while better managing customer data. Having a datacenter located in Canada means that customers have access to localized features unique to their region, such as the availability of bilingual apps in both English and French. More importantly, having a local datacenter gives RingCentral the ability to provide the same 99.999% uptime that customers around the world have come to expect from us. Traditionally, private sector organizations have led the way in adopting cloud solutions since they have fewer restrictions on data residency. Certain industries like the public sector and healthcare have more demanding data residency requirements. So if a modern cloud solution vendor does not provide local Canada data residency, these customers would have to continue using antiquated, on-premise systems that are costly to maintain, demand the attention and maintenance of IT teams, and limit capabilities for integration and system updates. The availability and expansion of our data center opens more opportunities for modernization across various industries.
Purolator, a local Canadian integrated freight, package and logistics provider has partnered with RingCentral to digitize their business by moving their contact center technology from an on-premise system to RingCentral’s cloud solution. Indy Navaratnam, Senior IT Director of Operations, Retail and Customer Care for the company said, “This move provides our customers with an enhanced omni-channel experience, through added automation as well as the alignment of our Canadian and U.S. voice solutions, digital live chat and SMS capabilities.”
While the datacenter initially only supported data residency for RingCentral MVP™ (Message Video Phone™), the expansion now widens data residency reach to include RingCentral Contact Center. With this expansion, RingCentral can support the growing demand for contact center solutions in the region and truly deliver a complete end to end business communications solution. Combining unified communications and contact center all on a single platform has numerous tangible benefits. RingCentral has over 1,000 customers that have both RingCentralMVP and Contact Center.
For those interested in learning more about RingCentral’s Canadian datacenter or would like to opt-in to have their data stored within Canada, please contact us at 1-877-377-8096.
