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RingCentral Contact Center™

Accelerate sales with outbound contact center

Intuitive features boost performance.

Improve connect rates and automate tasks with an intelligent outbound solution

Improve connect rates and automate tasks with an intelligent outbound solution

Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics. Plus, increase agent productivity with predictive dialer technology and prevent non-compliant automatic dialing through intelligent call suppression.

Avoid the silent pause when connecting a call

Connect agents before the customer answers and eliminate the delayed “hello” that comes with legacy predictive dialers. Calls start more naturally so agents will have more productive conversations, opening up the opportunity for higher sales volumes. Our outbound dialer also supports all types of dialing methods, such as predictive, preview (timed and untimed), and progressive.

Manage call queues intuitively

Manage call queues intuitively

With a dynamic Blended Predictive Dialer, easily handle fluctuating call volumes by automatically switching outbound agents to inbound queues when volumes spike, and back to outbound when service levels are met. Our priority-based blending also allows for a true inbound and outbound blending environment where agents are assigned calls based on priority of the contact and their skill set.

Access intelligent reporting and analytics

Access intelligent reporting and analytics

Track sales campaign performance with actionable reporting and analytics. Outbound contact center managers can quickly assess if they’re meeting goals with ad hoc reporting, real-time dashboards, and drill-down analytics.

Outbound features
Predictive dialer
Preview dialer
Power dialer
Progressive dialer
Intelligent call suppression
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