Monitor important metrics
with real-time alerts and notifications

With the integration of RingCentral Glip™ team messaging and RingCentral Contact Center comes RingCentral Pulse. RingCentral Pulse uses intelligent bots to monitor key contact center metrics and alert key stakeholders and teams via Glip. This visibility gives supervisors the ability to take immediate action and resolve contact center service issues in real time, while improving the efficiency of overall contact center performance.

Automated KPI monitoring

Automated KPI monitoring

A series of bots monitor various contact center performance parameters, informing supervisors when problems emerge so immediate action can be taken.

Smart alert distribution

Smart alert distribution

When KPIs aren’t being met, leading to mediocre service or operational inefficiencies, contact center alerts and notifications are delivered within Glip teams. These alerts give supervisors real-time access to critical operational insights so they can take action and expedite a resolution.

Ease of configuration

Ease of configuration

Supervisors can easily configure and tailor important KPIs for the agents, teams, and skill groups they are responsible for, as well as identify who should get notified to take action—all within Glip.

Be one of the first to try
RingCentral Pulse

RingCentral Pulse is now available as a beta test for a limited time.

Join beta now