Monitor important metrics with real-time alerts and notifications
Ease of configuration
Supervisors can easily configure and tailor important KPIs for the agents, teams, and skill groups they are responsible for, as well as identify who should get notified to take action—all from within the RingCentral team messaging app.
Automated KPI monitoring
Smart alert distribution
Improve first-call resolution and meet your KPIs with contact center alerts and notifications. Avoid mediocre service and operational inefficiencies with real-time access to critical operational insights.
Sign up for a free personal demo
A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.