Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.
Set your business up for success by making your customer interactions quick and efficient through seamless collaboration. The opportunity for real-time communication between agents, teams, and experts throughout the organization creates industry-leading customer experiences.
Optimize agent availability and achieve your goals with our efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.
Streamline all contact center interactions regardless of channel. Use powerful administration tools in a drag-and-drop development environment to reduce your dependency on IT and put control back in the hands of your call center managers.
RingCentral Contact Center reporting and analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.
“Other products we looked at didn’t have contact center with built-in voice response (IVR) functionality. By going with [RingCentral] Contact Center, we wouldn’t have to spend development time and money on that.”