marco
Marco Casalaina
May 16, 2016
Cost of ownership
Customer Experience
Omni-channel contact center
Omni-digital customer strategy

Webinar: Understanding the Total Cost of Your Contact Center

TCO webinar 1Cost is naturally an important consideration for any organization that manages a call center. On-premise systems require hardware, carrier service, contractors, and more for each office. Add in new domestic or international offices, and the costs and complexity increase exponentially.

That’s why it’s so important your IT department look at both the short- and long-term financial implications of any communications system you’re considering. How can you contain costs while still positioning your business for future growth?

Join Chris Leong, Senior Product Marketing Manager at RingCentral, and Jessica Smith, Senior Product Manager at InContact, as they compare the cost benefits of cloud and on-premise call center systems. During this 30-minute webinar, they’ll discuss what you need to consider when undertaking a total cost of ownership analysis of your call center, including:

  • Deployment costs, including upgrades and adds/changes
  • IT requirements and their impact on your bottom line
  • Capex vs. opex financials
  • Agent productivity and its effect on customer service
  • True cost of customer loyalty

Click to register, and save your seat for this live event today.

Date:  Tuesday, May 24, 2016

Time:  1:00 p.m. to 1:30 p.m. PT

To learn more about RingCentral’s Cloud Contact Center solution click here.