While I’d like to report that everything is better in the areas impacted by Superstorm Sandy and services recently restored from that region will remain stable, this may not be the case in some of the hardest hit areas.
As RingCentral’s vice president of network operations, I took several precautionary steps prior to the storm to safeguard RingCentral’s owned and operated networks. Specifically, my team and I moved active services to our data center in California. Additionally, the RingCentral network has continued to operate with multiple layers of redundancy. Read my post from October 29th for more details. Meanwhile, our data center in Virginia — which was affected by the storm — remained available throughout the storm event. While we have maintained uninterrupted service on the RingCentral platform throughout this storm, it takes more than just RingCentral to complete a phone call around the world. In telecommunications, several carriers and providers are involved in initiating and completing a phone call. This is the case in almost all wired and wireless communications and networks.
Some of our partner carriers –even Verizon — are still experiencing debilitating issues in the New York area, resulting in service interruptions across the entire country. Yesterday and throughout this morning, many carriers reported significant progress towards restoration. However, earlier today, we learned that several carrier power generators failed, causing another large fiber ring to collapse. Calls out of the northeast region of the US were impaired, adversely affecting many carrier networks across the country.
Even though service is back up on the above mentioned fiber ring, I expect this volatility to continue — and so does the FCC, the government, and emergency management services who continue to report that communications are greatly impaired and will be for some time.
With widespread flooding, massive power outages, and communications network outages, officials are prioritizing service restoration at the national infrastructure level. Hospitals, airports, police stations, etc. are being addressed first. The expectation is that after these are restored, the remaining communications networks will be repaired.
We are aware that a few of our customers are unable to receive calls as a result of infrastructure failure in the New York and New Jersey areas, and we are doing everything we can to work with the underlying carriers in the affected areas. We thank you for your patience.