Departments are a great way to distribute customer calls to different teams within your company, or for a very small company to give customers the impression that it’s a much larger organization.
A department is a group of extensions you assign as department agents. Like extensions, you can assign a department extension numbers, voicemail boxes and answering rules.
Additionally, you can configure departments to distribute calls to department agents based on the number of calls they’ve taken, how long they’ve waited to take a call or their experience. You may also have the calls distributed in random order.
To set up a department (administrator access required):
That’s it! Your department is ready to take calls.
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