Unified communications (UC) represents the next stage in the evolution of business phone systems. Rather than relying on multiple disparate services, a UC platform integrates voice, messaging, collaboration, and other features in a single integrated business communications solution. Using an all-in-one UC solution keeps your productivity high, while keeping your total cost of ownership low compared to traditional business phone systems. When you’re considering unified communications for your small business, here are the key features you should look out for.
1) Unified messaging
Unified messaging is the cornerstone of a good unified communications service. The ability to access all of your communications from a single point streamlines workflows and improves productivity. Using desktop and mobile apps from RingCentral, all your calls, voicemails, faxes, and SMS messages are available in a simple unified interface. Everything syncs instantly through your RingCentral account, so your messages are available on any device. You can easily switch between devices without worrying about messages or notifications getting lost in the shuffle.
2) Mobile apps
The future of work is mobile, and a good UC solution needs robust support for mobile devices. RingCentral Mobile is the perfect solution for mobile devices, and allows workers to use their own devices seamlessly with your RingCentral phone system. Through the app, users have full access to all the features of their regular business phone, in addition to advanced features like Business SMS.
Whether you handle customer calls or need to coordinate with colleagues, presence notifications can help your business by relaying an individual’s status in real time. Presence can indicate whether someone is available, on a call, holding, or if they have a call ringing. RingCentral supports presence monitoring on desk phones and also via our desktop and mobile apps. Utilizing presence, you’ll know that transferred calls will be picked up by the recipient and minimize back-and-forth between colleagues when people are unavailable.
Keeping teams in step with each other is a significant challenge for every business. Effective collaboration is even more difficult when resources are spread across a variety of apps and interfaces. That’s where collaborative workspaces can help. RingCentral Glip empowers your team with integrated messaging, task management, and file storage. Glip also integrates with essential business apps to maximize productivity.
5) Conferencing and online meetings
Audio conferencing is critical for many businesses, allowing multiple parties to connect simultaneously. Online meetings with video, screen sharing, text chat, and collaboration tools enable participants in multiple locations to conduct face-to-face meetings in high definition. RingCentral’s audio conferencing and online meetings are fully integrated into your unified communications system, and are cross-platform for ease-of-use and maximum flexibility.
RingCentral offers tight integration with popular business apps and services, including Salesforce, Zendesk, Box, and Google G Suite. These powerful integrations enable your company to streamline communication and collaboration, so your employees can work more efficiently and connect more easily with both customers and colleagues. Additionally, RingCentral has created the RingCentral Connect Platform, an open, self-service suite of tools that allows developers to build their own custom integrations to fit any need.
The right unified communications solution will help your business stay agile and productive. By combining multiple services into a single solution, UC makes your business easier to manage and lowers costs through scalable pricing designed to meet the demands of a modern small business.