ringcentral-team
RingCentral Team
May 15, 2013

The New RingCentral Support Center: User Settings Overview

Phone cordWe’ve introduced you to several features within the new RingCentral Support Center over the past several weeks. Today, we’ll discuss the Support Center’s User Settings section.

A “user” is a unique extension within a RingCentral account. Users can have their own direct numbers (a.k.a. lines), as well. Why do user settings matter? Whether you are a sole proprietor or have 100 extensions on your account, user settings are where you navigate to change how each of your extensions works.

Much like a whole company or a department, a user may have unique business hours and call-handling rules. User settings are at the bottom of the RingCentral account hierarchy (behind company and department settings), but users are who callers will actually speak with when they dial your RingCentral number. That’s why it’s important to make sure your user settings are configured the way you want.

Besides business hours and call handling, what else may be changed at the user level? Here’s a sample:

  • User greetings
  • User-level answering rules
  • The numbers that ring on receiving a call (both RingCentral numbers and personal ones, e.g., cell phone numbers)
  • Incoming call information (i.e., what displays in your phones’ caller ID field)
  • Voicemail greetings
  • Voicemail and fax delivery settings
  • And more.

As you can see, most RingCentral account activity takes place at the user level. That’s another reason why user settings configuration matters – in the latest RingCentral interface, users are critically important.

To learn all about user settings and optimizing user-level account behavior, visit the RingCentral Support Center’s User Settings area. There’s a wealth of knowledge base articles and help videos available. Plus, you can create a case on the web if you need assistance from the RingCentral support team.

Check out the Support Center today – and if there is anything you’d like to see in its User Settings section that’s not currently included, do let us know!

Featured photo courtesy of Flickr user skeddy in NYC.