evie
Evie Goldstein
February 13, 2014
Education
Employee experience
Telephony

Southlands Christian School Learns the Benefits of Communicating with a Cloud Phone Solution

Southlands Christian School educates students in pre-school through high school. Founded in 1979, Southlands Christian School has been accredited by the Association of Christian Schools International and the Western Association of Schools and Colleges.

UnknownSouthlands Christian School recently decided to move its pre-school through 8th grade programs to a campus two miles away from its main campus. Part of this move involved choosing a new telephone system.

The old system that Southland Christian School used was an on-premise Nortel BCM PBX system. It proved difficult to manage, didn’t use VoIP technology, and the infrastructure itself proved challenging. The PRI to the PBX was difficult and restarting the system would put all users offline for up to 15 minutes. In addition, t was a challenge to keep the outdated system updated.

With over 100 employees on the school staff, Rainier Apolonio, Southlands Christian School’s IT Administrator, needed a system that would make telecommunications straightforward.

Rainier chose RingCentral Office because it offered both a simple implementation process and easy-to-use features. He says, “The biggest gripe I had with every other system I looked at was that you have to have infrastructure at each location. Since RingCentral is a cloud-based solution, once you plug it into an internet connection it’s ready to go.”

Since switching to RingCentral, Rainier has saved hours of time by empowering his staff. “You want your phone system to be a blessing more than a curse,” Rainier says.  “With RingCentral, my staff can reach one another with just a simple extension, individualize their phone preferences, and I don’t have to get involved in small administrative details like changing department greetings.”

The staff members at Southlands Christian School enjoy the features that RingCentral has to offer, like custom hold music. Plus, having a business phone number allows them to be reachable without having to give out their personal cell phone numbers.

RingCentral has met Southlands Christian Schools’ needs by providing useful features while enabling big savings. Rainier says, “The thing about RingCentral that I like the most is the updates that provide new features and new abilities for our users to take advantage of – conferencing, intercom, paging, and more. So I’m always excited to see what new features will be available next.”