carolyn
Carolyn Shmunis
October 30, 2012
Employee experience
Telephony

RingCentral Softphone (Call Controller) Shortcuts

The RingCentral softphone (or call controller) is an intuitive software interface that integrates your business phone functions onto your computer (read this post for instructions on downloading the RingCentral softphone). There are several interface shortcuts that you may find useful when using the softphone — we’ve compiled a list for you below. Please note: these shortcut commands are Windows only — they are not available on Mac.

1. Alt-A >> to answer a call

2. Alt-C >> to start a conference call, or add another line to an existing call

3. Alt-D >> to dial a number

Instantly dial a number.

4. Alt-F >> to forward a call

5. Alt-H >> to hangup an existing call

6. Alt-I >> to ignore an incoming call and silence the ringer

Instantly ignore a call.

7. Alt-J >> to reject the call, which will follow normal rules set up in your system for missed calls

8. Alt-M >> to mute and un-mute a call

To mute/un-mute a caller.

9. Alt-O >> to place a caller on/off  hold

10. Alt-R >> to send the caller an automatic message on when to expect a reply

To send an incoming caller an automatic response message.

11. Alt-S >> to screen a call and send caller to voice-mail (you will still hear the voicemail being recorded)

To screen an incoming call.

12: Alt-T >> to transfer a caller to another extensions or any other phone number

To transfer a caller.

13: Alt-V >> to send caller directly to voicemail; this will bypass normal call forwarding/handling rules

14: Alt-space >> to reach your main menu