Business leaders often think about employee and customer engagement as two distinctly separate strategies. In fact, each is often owned by different teams within a company. The siloes created by this approach are challenging to tear down and can have a negative impact on employee productivity and happiness, customer satisfaction, and ultimately business profitability.
In this podcast, Aragon Research CEO and lead analyst Jim Lundy talks to RingCentral’s Neha Mirchandani about this key topic. They discuss market trends and insights, and the business value of a more connected employee and customer engagement strategy.