I’ve spent most of the last 20 years working in product marketing and product management in the contact center space. Much of my job has involved talking about trends and advancements in customer experiences and engagement. Over the years, I’ve promoted a number of interesting ways to engage with customers: 1993: Fully automated email and voice-based open enrollment 1999: Linguistics-based email response and omnichannel customer engagement 2009: Seamless customer engagement from a mobile app It’s been fun learning how technology can solve some big problems, and I love being an evangelist. But so much of what I have done has involved trying to usher people in to the future. So imagine my surprise

Thank you to everyone who attended ConnectCentral 2017, the RingCentral annual conference. Over three days in October, nearly 1,000 industry leaders, customers, partners, developers, and others came together to explore the power of connection at the industry’s premier cloud communications event. At the conference, experts from RingCentral and the industry discussed the future of the digital workplace and latest advancements in cloud communications and collaboration technologies. If you missed the conference, you can still see all the highlights from ConnectCentral 2017 in RingCentral Connection, our new digital magazine for the cloud communications community. View RingCentral Connection now to watch videos of keynote speeches, panel discussions with industry leaders, and popular

Until recently, high definition (HD) voice support was only available for RingCentral Office Premium and Enterprise customers; however, today we are excited to announce that HD voice is now supported for all RingCentral Office customers, including RingCentral Office Standard and RingCentral Professional users. With this latest news, businesses of all sizes can rest assured that we are committed to guaranteeing the best measures of call quality for all of our customers. At RingCentral, we understand that call quality is one of the single most important factors in choosing a voice provider, which is why we are committed to offering our best-in-class

RingCentral is excited to announce that multi-level IVR is now available and included free for all RingCentral Office customers. Multi-level IVR provides businesses with more powerful options for inbound call routing. It is a further expansion of our robust Auto-Receptionist capabilities, designed to scale and meet the needs of larger businesses. At RingCentral, we view multi-Level IVR as table stakes and a truly powerful tool that affords system administrators the flexibility to create structured, multiple-layer phone routing menus that efficiently connect callers to individuals, call queues, or locations within an organization. It is ideal for companies with complex call routing needs, enabling phone routing management across multiple office locations


RingCentral Contributors

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Guest Bloggers

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