The modern call center has moved to the cloud, and it’s never looking back. Evolving from Contact Center 1.0, which was heavily grounded in physical infrastructure and significant budget demands, Contact Center 2.0 is agile, lean, and able to adapt to customer demands with much less friction. We defined Contact Center 1.0 and its many limitations in the previous blog in this series.. Now, we’ll look at five of the key Contact Center 2.0 benefits that cloud technology is delivering to the contact center. 1. Keeping Costs Affordable One of the most significant benefits of cloud technology is that it drives down

Spring can mean many things to many people. For some, it’s a time to plant flowers. For others, it’s a time to set their clocks ahead by an hour (except in Arizona, which strikes us as both odd and cool at the same time). And yet others see it as a time of obsessing over cleaning, for reasons we can’t understand. For RingCentral, however, spring is a time of renewed and refreshed cloud communications and collaboration. So just in time for spring, our latest RingCentral Office® release includes a bevy of new features designed to help your organization work as one to better serve your customers. Global updates: Puerto Rico

Modern consumers become more demanding each day, thanks to a growing number of digital technologies that make it easier to ask for support, raise a complaint, and track the status of an order. That’s made the contact center the linchpin of today’s service, but an old pin may no longer be able to hold things together. What’s become clear for businesses today is that those that can’t meet customers where they are—and with the tools they want to use—will lose. If your business can’t accommodate their needs, there are no doubt others who will. Is an old, outdated contact center what’s

The technology that businesses provide their employees plays an important role in workplace culture, and typically has a similar impact on happiness as perks like on-site meals and open spaces. Finding the right  balance is key. While a variety of communications tools allow workers to find new ways to connect, they also decrease overall productivity. A distributed approach to technology across multiple different platforms can actually harm employees’ ability to stay engaged and contribute to a sense of app overload. In fact, more than two-thirds of workers waste up to 60 minutes at

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