BACTES is a leader in fulfilling medical record requests for healthcare providers. Their clients include hospitals, insurance companies, attorneys, government agencies and other parties who require access to protected health information (PHI). With RingCentral’s secure and reliable communications system, BACTES gains the trust and partnerships of hospitals and other healthcare organizations to manage their record handling and transmission of PHI.Founded in 1991, BACTES now has more than 500 employees in San Diego, California. They serve more than 5,000 clients in the highly regulated healthcare industry across the US.Scalable and secure cloud communication is essentialWith the growing demands in managing medical record requests, BACTES needs an

The idea of integrating the contact center with UC may seem radical, especially if your roots run deep with legacy technology and premise-based phone systems. This is still the reality for most businesses, and that assumes you, in fact, have a contact center. There are many reasons why businesses don’t have contact centers, so for them, that conversation hasn’t started yet.When businesses begin to consider cloud-based communications solutions, new possibilities emerge, not just to do old things in new ways, but new things that aren’t currently feasible. The former is addressed by UC, which greatly enhances communication by integrating the various modes we use every day into

As 2016 arrived, I offered some predictions for the cloud. To greet 2017, I revisited these thoughts and shared their evolution over the past year. From cloud vendors becoming go-to communications solutions providers to the proliferation of collaboration tools, RingCentral has remained a significant part of the growth

EZ Surety Bonds has a need for speed, which it meets with the help of RingCentral Office and Glip.Through the EZ Surety Bonds website, any business or professional can instantly purchase any of several common license and permit bonds and download an electronic copy. The entire process takes about six minutes, says founder and CEO, Lamon Warnock. “There is no other site in the nation where that happens.”Higher risk, higher value bonds require manual underwriting, but Warnock strives for efficiency. Where competitors take two or three days to respond to a request, he gets back to customers with a price within the hour. That is

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