At RingCentral, we’re continually looking for ways to complement our product innovation with services innovation to support our customers in achieving business success. The TSIA’s (Technology Service Industry Association) most recent industry benchmarking results recognized RingCentral as a pacesetter, an exclusive designation validating that we are a leader, amongst our peers, in delivering customer experience excellence.It was an even greater honor when we were selected to present at TSIA’s Technology Services World Conference a few weeks ago to share best practices of our Global Customer Care Program. The core philosophy behind our approach is to integrate customer support into every team throughout the organization

Thanksgiving gives us time to reflect on what is important, and what we have to be thankful for. At RingCentral, we are sincerely grateful for our customers who have selected us as their business communications platform. We have so many diverse customers, including everything from small businesses, tech and bio start-ups, and national restaurant chains to local and state government agencies.My favorite part of my job is meeting our customers and learning about their business. Building rapport and trust with our customers fuels my day. This holiday, I want to share some customer stories that are memorable to me.Teachers College, Columbia UniversityI met the IT team from

RingCentral is excited to attend the AWS re:Invent 2016 show. It’s going to be a fantastic gathering of the global Amazon Web Services community—the perfect forum to learn about RingCentral’s cloud business communications solution. Discover the power of seamlessly integrating voice, SMS, fax, and collaboration for your business.Three awesome prizes and a fun contest Win a Google Pixel.Create a WebRTC for your chance to win the Google Pixel. Sign up for a free developer account and dazzle us for the win. The winner will be announced on Thursday, December 1 at 3 p.m.Two Raspberry Pi Starter Kits. Get your developer groove going with a

Central to a comprehensive cloud strategy is the migration of mission-critical applications from on site. Business productivity applications, such as Salesforce, were the first to move. And as more businesses are moving mission-critical communications to the cloud, network requirements are shifting.In our experience with over 350,000 businesses, a critical balancing point is between the strain applications place on the network and the network bandwidth required to support these applications. And with the prevalence of BYOD devices, access to social media, and media streaming, the requirements must jump even further.Curtis Peterson, SVP of Global Operations, has spent the last six years building out the RingCentral communications system.

Topics

RingCentral Contributors

  • carolyn
  • dmitry
  • richard
  • kristen
  • evie
  • patricks
  • davidl
  • brianwright
  • curtis

Guest Bloggers

  • meaghan
  • patrickg
  • johnr
  • leo
  • zac
  • jemma
  • chikodi
  • jamie
  • ekaterina
  • alexis
  • davids
  • michaelr
  • danielle

RingCentral Videos

RingCentral Videos

BirdEye