Founded in 2011 by Matt van Winkle, RE/MAX on the Lake and Northwest is one of the largest real estate brokerages in Washington State, with six offices in the greater Seattle area. Unlike many other real estate brokerages, RE/MAX on the Lake and Northwest leverages a cloud communications solution to best serve its clients. By selecting RingCentral and utilizing its robust feature set, van Winkle is able to provide over 260 real estate agents with a reliable, mobile, and flexible communications solution that is easy to manage.Real estate

My previous blog post examined the business case for having a contact center based on the needs of vertical markets: more specifically, vertical scenarios that normally don’t have a contact center, but do have ongoing customer-facing engagement among everyday office staff. While technology is certainly a factor in the analysis—especially when introducing the CCaaS option—this is very much about how the business thinks about customer engagement. I’ll be exploring this theme often in upcoming posts, along with how cloud-based solutions provide new options that can help change that thinking.For this post, I’ll continue on the CCaaS theme—contact center as a service—particularly focusing on businesses that don’t currently

I’m excited to congratulate Zane Long on his achievement of being selected as a 2017 CRN Channel Chief! Channel Chief honorees are selected by CRN’s editorial staff on the basis of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation. Zane has been an invaluable contributor to our team and an advocate for the IT channel. His accomplishments in the channel industry over the past 14 years are enough to speak for themselves, but I’m particularly proud of all of the work he’s done at RingCentral.Over the span of one year,

Two years ago, we launched the RingCentral Connect Platform for developers and platform partners. We did what none of our competitors were able to do — create an open, self-service platform that allowed businesses to seamlessly integrate our cloud communications services with third party critical business applications used in the enterprise. We offered developers and ISVs an unprecedented level of customization with our open architecture, allowing them to add and extend the value of their investments in their existing cloud app ecosystem.Since then, our platform team has developed 350 APIs, enabling our customers to build custom integrations that enhance their businesses workflows, while


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