Global enterprises today are increasingly focused on delivering greater efficiency and productivity. The right communications platform is key to enabling organizations to communicate and collaborate seamlessly, while achieving overall customer success. In a new report published by the Aragon Research team, RingCentral has been named a leader in the 2019 Aragon Research Globe™ for Unified Communications and Collaboration (UCC). For the third consecutive year, this recognition validates RingCentral’s industry leading cloud communications solution and demonstrates our commitment to the success of our customers. Aragon believes that it’s about “putting people at the center of UCC” and its less about all the various modes of communications. When organizations apply a people-centric business

More Canadian companies, agencies, and governments will be able to move faster and embrace cloud technology with the launch of RingCentral’s new Canadian data center. RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions and is constantly innovating to expand global offerings and localized features. Companies across Canada are already using RingCentral to replace legacy, on-premise PBX equipment and empower today’s mobile and distributed workforces. Alongside offering bilingual apps in both English and French, the new data center will enable more Canadian organizations to take advantage of cloud communications to enhance the customer experience while controlling customer data. RingCentral has now partnered with a leading cloud-hosting company to open

The fundamental steps of making a sale are well documented, and standardizing those steps into a communications workflow centered on effective collaboration translates to increased efficiency, agility, visibility, and, in the end, an increased profit margin for the organization. Leveraging artificial intelligence to enhance digital workflow Today, digital workflows enable sales leaders to automate processes, gather data, monitor outcomes, and provide feedback to drive revenue and increase the bottom line. As an emerging technology, AI has already started to boost productivity for sales teams with: Optimized customer communications Improved coaching and learning Strict regulation compliance AI and

Does the employee experience affect customer satisfaction? That was one of the questions our global research answered. In this global study, we took a hard look at how employees and their customers are affected by disjointed communications technologies and what conclusions we can draw from this to improve both employee and customer engagement. In this post, we’ll pick up where we left off and continue talking about the link between employee and customer engagement; only this time, we’ll take it one step further and show that the two aren’t merely linked—they’re inseparable. But first, let’s recap what we’ve already covered: In the initial blog, we


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