The growth of digital communication technologies—particularly messaging and social media—has clearly created a dramatic change in how we all communicate. As traditional channels , such as voice and email, decrease in overall popularity, newer channels have had a dramatic impact not only on communication, but on human behavior as well. That impact goes beyond merely personal communication. As the usage of these channels has grown, it’s become clear that customers are building a powerful and sustained voice that demands to be heard--not just on social issues, but on any topic that concern them. In particular, they’re using their voice to talk about your company, what you are—and

Business leaders often think about employee and customer engagement as two distinctly separate strategies. In fact, each is often owned by different teams within a company. The siloes created by this approach are challenging to tear down and can have a negative impact on employee productivity and happiness, customer satisfaction, and ultimately business profitability. In this podcast, Aragon Research CEO and lead analyst Jim Lundy talks to RingCentral’s Neha Mirchandani about this key topic. They discuss market trends and insights, and the business value of a more connected employee and customer engagement strategy. Check out the podcast here.  

Last year, a YouTube video went viral. Two seventeen-year-olds participated in a challenge: take a rotary phone and figure out how to dial a phone number in four minutes or less. To most readers, that probably sounds ridiculous. Four whole minutes to dial 7-10 numbers? That’s a bit excessive. But the reality is that the basics of making a phone call - lifting the handset from the cradle, checking for a dial tone, and rotating the dial all the way to complete the phone number - are lost skills of the past. Younger generations are quickly entering the workplace, earning salaries, and becoming consumers. And

Ah, Las Vegas. The lights, the sounds, the energy… it is a hypnotic combination that everyone should see once or twice at most. But for the well-heeled road warrior, a trip to Las Vegas is at times a far too frequent occurrence. With visit frequency, this will be fun seems more closely linked to a quiet night of room service versus a night of table games at a never-ending stream of casinos. For those attending CCW, we have you covered. To help you make the most of your time, we have curated five unique and memorable experiences that will help you get off the beaten

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