In today’s global economy, how you engage customers across multiple channels in a timely manner can make all the difference between business success and business extinction. Similarly, keeping your workforce connected is of paramount importance, especially as organizations are increasingly global, distributed, and mobile. These are the real-world challenges that MSX International (MSXI), the world’s largest provider of retailer solutions to automotive OEMs and their dealers, was facing. With 6,000 global employees, MSXI was looking for a cloud communications and contact center solution to replace its existing legacy on-premises systems, which had numerous limitations. The voice-only contact center system limited MSXI’s ability to react quickly to customer demands, and it took

The true potential of a company lies in the hands of its people. It is the thousands of connections each day both within and outside an enterprise that drive business results and customer engagement, and create powerful opportunities. Technology, when at its best, becomes almost invisible, taking a back seat to the people using it, empowering them with the capabilities they need to be successful wherever they are and on the devices of their choice. RingCentral’s strategy is customer focused. It’s about technology that enables people to communicate and collaborate in new ways, creating deeper and more meaningful connections. We call this approach “Collaborative Communications.” RingCentral Collaborative Communications allows teams, customers, and partners to

The number of adult sharing-economy users in the US is growing at an unprecedented rate. In 2016, nearly 45 million adults used US sharing economy services to find a ride, schedule a home-cleaning service, choose an academic tutor, or schedule professionals to help with other tasks. The number of adults turning to the sharing economy for services is forecasted to increase to 86.5 million by 2021. Success in today’s sharing economy requires modern-day communications and collaboration solutions that optimize customer engagement, and Porch is one such provider that’s on the leading edge of this trend. With more than 300,000 national

Webinar: Preview of Enterprise Connect “Communications & Collaboration 2021”
Every year, an increasing number of enterprises leverage the power of cloud communications, collaboration, and contact center solutions to empower their workforces. So how can your business best leverage cloud technology and take advantage of the industry transformation that is happening over the next three years? As part of the Enterprise Connect conference in Orlando, Florida, in March, UBM will be hosting a conference-within-a-conference on Monday, March 12: “Communications & Collaboration 2021.”  At the event, industry experts and thought leaders will discuss what enterprise decision-makers building a strategic vision need to understand about technology that will be commercially available and enterprise-ready by 2021. You will have the opportunity

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