Now that trucking company Midwest Freight Systems uses Glip for team chat and collaboration, they are a prime example of a RingCentral Office customer getting more out of the cloud communications platform. Director of Operations, Almir Latic said he initially looked at RingCentral Glip as a way of providing instant messaging for his employees. Beyond that, he found it to be a tool for organizing, coordinating, and tracking the work that gets done on any given day. Based in Warren, Michigan, with additional operations in Bosnia and the Philippines, the company has 250 trucks and 700 trailers, plus its own third-party logistics service and a truck repair

Following “Accelerating Disruption,” an eye-opening presentation by Doug Leone, Managing Partner of Sequoia Capital, a panel discussion entitled “No Cloud Application Is An Island” was moderated by RingCentral’s Vice President of Applications, Marco Casalaina. Participating in this conversation were five of RingCentral’s leading integration partners: Leyla Seka, SVP & GM Desk.com, Salesforce.com Bence Orlai, Product Manager, ProsperWorks Adam Massey, Director, Enterprise Strategic Technology Partnerships, Google Michael Shaffer, VP, Business Development, Dropbox Chuck Fontana, VP, Corporate and Business Development, Okta Leyla Seka got the conversation about the importance of integration among cloud applications going pretty quickly. “These days,” she began, “if you don’t understand the value

As cloud communications companies are maturing, many organizations are making the move to migrate their contact centers to the cloud. At the same time, we also see a departure from traditional contact center metrics like average handle time, and towards newer, customer-focused metrics like customer satisfaction, or CSAT. These combined movements are bringing about real change in the contact center. Want to chat about these changes? I’ll be at the CX Impact event in Chicago on September 27–30. Come and join me when I host a roundtable entitled, “Satisfying the new consumer with an engaged, omnipresent agent.” We can chat talk about some of the changes we’ve seen in

Going to Dreamforce 2016? We’re anticipating an even bigger and more exciting Dreamforce this year, and we’re eager to share the program we’ve lined up. Join us to learn how cloud communications integrated into Salesforce enables your team to be more agile, responsive, and successful. Executive speaking sessions offer deep insights We’re holding a series of in-depth speaking sessions, which is a good opportunity to learn about RingCentral’s vision and business value. Hear David Lee, VP of Product Platform, deliver his presentation: “Contextual Communication Helps You Deliver Customer Success.” This will be a fantastic opportunity to learn how cloud communications can have an incredibly positive effect on your


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