We’re recognized once again as a Leader in the 2018 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) worldwide. This year we outpaced the market and are positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute. See the full report for more details.We believe this distinction highlights our laser focus on innovation and delivering a world-class unified communications solution. RingCentral empowers IT leaders with the ability to exceed the communications requirements of today’s rapidly evolving digital workforce. These new requirements are rapidly eroding the foothold of legacy communications solutions. According to Gartner, “By

When you jump on an Airbus A380, you’re likely not thinking about the 320 miles of wire and the nearly four million individual parts that make up the aircraft. And why would you? Yes, all those parts working together gets you where you want to go, but you have other things to think about. The same can be said for the way you communicate at work. When the right cloud communications and collaboration solutions are in place and work in unison, the technology fades into the background and the user experience takes center stage. This is the context in which Collaborative Communications is transforming organizations large and small

In many ways, the difference between a great leader and a visionary leader comes down to one simple word: perspective. Consider the following...When Amazon started selling books online, most observers laughed at Jeff Bezos. Why order a book online when you could easily grab one at the bookstore? When SpaceX announced plans to develop space exploration services and one day host commercial flights in space, many thought Elon Musk was crazy. How do you compete with NASA?But both leaders have proven to have, among many other talents, the uncanny ability to view situations from angles others don’t see, and ultimately to solve problems others

Businesses are discovering that customer experience (CX) is critical to maintaining and increasing market share ‑ and to improve that experience, successful businesses are transitioning from traditional contact centers to more collaborative, cloud-based solutions. This “Contact Center 2.0” represents an integrated approach to unified communications, bringing domain experts and contact center agents together in an effort to meet the evolving needs of customers with decreasing attention spans.The Traditional Contact Center Is Undergoing a TransformationThere is no question that digital transformation is here. RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, and CITE Research conducted a study

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