The great contradiction of the digital age is that, despite the promise of new technologies to build greater connection, a case could be made that the more knowledge workers embrace them, the more disconnected they become.Industry research bears this out: With each new communications device and collaboration app companies adopt, fragmentation and friction actually increase in the workplace, stifling productivity and adding more standards for IT to support.A recent RingCentral and CITE Research workplace survey noted that using multiple communications apps at work has a major negative impact on concentration and rhythm, which ultimately breaks down connections and hampers productivity. Fifty-six

We're excited to share that TMC, the world's leading business-to-business and integrated marketing media company, has named RingCentral Glip a winner of the 2018 Unified Communications Product of the Year Award presented by INTERNET TELEPHONY magazine.This award honors the most innovative unified communications solutions in the industry. TMC editors selected RingCentral Glip for its mobile-first, intuitive user interface and robust capabilities across team messaging, task and project management, content sharing, and voice communications.According to a recent report commissioned by RingCentral, 69 percent of workers waste up to 32 days per year navigating workplace apps!

As customer expectations continue to increase and companies seek every competitive advantage, fully transitioning contact centers to the cloud is becoming an even more urgent priority. There are a variety of reasons that businesses should accelerate their decision to adopt Contact Center as a Service (CCaaS) solutions.What is CCaaS? (Contact Center as a Service)Contact Center as a Service (CCaaS) solutions provide the same capabilities as those of on-premises vendors. The foundation of these benefits is that all of the separate parts that comprise a conventional contact center – including PBX, advanced interactive voice response (IVR), automatic call distribution (ACD), computer telephony integration

When was the last time you left or retrieved a voicemail?If you can’t recall, you’re not alone. A survey by eVoice found that just 33 percent of respondents listen to voicemails from business contacts and only 18 percent listen to voicemails from people they don’t know. Companies like JPMorgan Chase, and Coca-Cola have even worked to eliminate voicemail from the workplace altogether. Still, voicemail is necessary not only for clarity and efficiency, but also for building stronger relationships with coworkers. Tone of voice cannot be inferred from text, and sometimes the written word can

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