Unified communications entered business terminology in the mid-1990s, and Unified Communications as a Service (UCaaS) rose to prominence approximately two decades later. This category has since evolved significantly over the last few years, so let’s examine what UCaaS is today and where it’s headed.What is UCaaS? (Unified Communications as a Service)Unified Communications as a Service (UCaaS) provides a cloud-based business communications system across multiple channels and devices. UCaaS combines phone service, video conferencing, team messaging, SMS, fax, and other communications tools on a single integrated cloud platform. It is designed to be accessed from any device – desktops, laptop/tablets, or mobile

May 25th 2018 marks an important date for RingCentral and our customers in Europe and around the globe as the European Union will introduce the General Data Protection landmark privacy regulation, highlighting the changes to its existing privacy guidelines.The GDPR builds on the previous EU Data Protection Directive, which left the data protection landscape in Europe with a lack of consistency and a patchwork of national regulations. The GDPR will centralise data protection in the EU and will be governed by each nation’s regulatory body. With the weight of large fines behind it, the GDPR is

There’s no question that workplace apps are changing the way we work. It’s hard to imagine the days when we had to tackle projects and collaborate without the efficiency of file sharing, video conferencing, and team messaging, to name a few.Yet, with all the benefits these apps offer, they also create some challenges. Simply finding the information you need in three or more apps can be frustrating. It’s no surprise that employees are feeling overwhelmed from the quantity of applications available and resulting deficit of order. Our recent survey of knowledge workers and their experiences with the business apps they use every day revealed that app overload is very real, and

Broad adoption of Software Defined Wide Area Networking (SD-WAN) is a direct result of the increasing enterprise shift toward cloud solutions, like unified communications as a service (UCaaS). SD-WAN helps enterprises achieve greater network agility and improve the reliability of the WAN cost-efficiently, with a cloud-first architecture. Enterprises can connect offices and remote users directly to cloud services securely and reliably, eliminating the need for expensive and complex network links to launch and support remote locations. One of SD-WAN’s primary use cases is UCaaS. That is why I’m excited to announce our new SD-WAN Alliance Program with leading cloud SD-WAN vendors, including VMware, CloudGenix, Riverbed, Cradlepoint, Windstream Enterprise,

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