The History of 800 Numbers
The 1-800 number got its start in 1967, the same year Che Guevara was executed and Aretha Franklin recorded "Respect". The idea was to cut down on collect calls, which could be labor-intensive since they often required a live operator. The early adopters of toll-free numbers were primarily hotels and car rental companies, which took lots of reservations from across the country over the phone. Because of this, the story of toll-free numbers is also the story of the modern call center. When the first call center went belly-up, the companies involved in its operation immediately stepped in to retain its infrastructure as well as the expertise of its employees. Before

Getting the Most From Your 800 Number
There's been a lot of digital ink spilled about the usefulness of having a toll-free number. Firms with 800 numbers appear more professional and reachable - and toll-free numbers provide new avenues for marketing, to boot. But just signing up for a new number isn't enough: You'll want to optimize your toll-free number to ensure the highest possible return on your investment. 800 Numbers Everywhere Most freelancers and small businesses know the value of having an 800 number on their business cards. It's also important to have a toll-free number on your web page. A recent Pew Research poll found that even though using the web for research is commonplace,

Tools of the Road Warrior
As incredible as 21st-century communications can be, sometimes there's just no substitute for meeting someone face-to-face. Whether that someone is across town or on the other side of the continent, you can't afford to be unreachable. Taking your office with you is vital, especially if you're going to be gone for more than just a day. The basics, of course, start with your phone. With modern call forwarding and call waiting, there's no reason your clients can't reach you wherever you are. To ensure constant connectivity, your cellphone does need to be connected to a nationwide network, but

Your Business Needs More Than Google Voice
Google Voice is a neat addition to the world of online telephony. It offers a wide range of features that have either been out-of-reach for the home telephone user or difficult to implement. The ability to listen in on a screened call or record calls are features that might not have daily applications but are highly practical and convenient. It wouldn't be at all surprising to see a number of these features become standard in the near future for residential use. For businesses, however, they're more a case of almost-but-not-quite. Without the flexibility and features of a full business package, Google Voice doesn't quite deliver everything most businesses require. A proper communications


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