Who ever thought it would be possible to send, receive and forward a fax from your iPhone? Today's feature-laden smartphones give you the freedom to run your business from the road, and an application like RingCentral goes above and beyond the call of duty to give you true mobility when you need it the most. We've written about the RingCentral app before, but today's Tuesday tip will focus exclusively on mobile faxing features you'll want to know about. Receiving a Fax If you're an iPhone user, you must download the free RingCentral app in order to manage faxes. The app gives you the ability to view

How Internet Fax Works in Combination with Adobe Software
Online-fax basics by John Sung Kim Sending faxes over the internet really just means that while traditional faxes send text as images, the combination of an internet fax service such as RingCentral's with Adobe PDF Software means that those faxes can be read as text. For law offices and other businesses where compliance and record-keeping are essential, this provides a way to not only save money on faxes but store documents and contracts as digital files. Internet Fax Functionality In a traditional fax, the data sent over the telephone line is not recordable. Once a fax is sent, there's no way to resend it unless it lives in the short-term memory of

The Future of VoIP
by John Sung Kim, founder of Five9 Many have speculated on the future of VoIP. The reality is, there are actually five distinct and separate markets for voice over the net: - Consumer Free VoIP - Consumer Home VoIP - Small Business VoIP - Large Business VoIP - Telco VoIP This month we'll cover the first category of consumer free. In 2004 I started a VC-funded VoIP company, and back then we had to license a SIP stack ($70k) and SIP soft-phone clients ($10 each) to our endpoint customers. That was when asterisk and other open SIP stack software was still in its relative infancy and

Twitter has become an essential customer service tool in today's business world, but finding the right Twitter client can be a challenging process. TweetDeck and Seismic are the most popular, but they don't necessarily have the features you need to support your social media efforts. We put together a list of some of our favorite business-centric Twitter clients below - hope they will help you keep track of your tweets! 1. CoTweet: CoTweet is a web-based Twitter client made especially with business owners in mind. The difference between CoTweet and popular desktop clients like Seismic and TweetDeck is that the former gives business owners the ability to add multiple users to one account, assign tweets to users for


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