Tina Potts and Damaris Radut Get Down to Business With RingCentral
With Mother's Day nearly upon us, we thought this a good opportunity to celebrate the growing number of women who balance running their own businesses with the challenges of also being mothers. In this post, we feature two amazing women who use RingCentral to successfully juggle the demands of business and parenthood. Tina Potts of Comprehensive Backoffice Solutions, LLC certainly understands the challenges that go hand-in-hand with being a parent, a caretaker and a business owner. After Tina's mother suffered a stroke several years ago, Tina opted to care for her full-time (on top of managing her children and her businesses). To keep her companies thriving, Tina needed a solution

RingCentral's Music-on-Hold is more than just a cool feature to have. It can encourage callers to stay on the line, reduce hang-up rate, and give your brand a touch of flair. To update your music on hold: Click the My Settings tab in the main menu. Account Summary page displays. Under Call Settings panel, click Music on Hold. Music on Hold page displays. Refer to My Rules section; click the Music On Hold drop-down list, then select your preferred option as to what you want your callers to hear while being forwarded to your telephone numbers. Click on Submit to save your changes. Optionally, you can also upload your own music. Follow steps 1 and 2 above, then: 3.   Click the New button corresponding to the music or greeting you want to upload. Upload Music On Hold - New page displays. 4.   Enter a name for your greeting in the

No one likes being put on hold. And listening to bad music while waiting for customer service is truly like adding insult to injury. A few minutes of being assaulted with elevator-music versions of easy-listening hits from a bygone era can get on the nerves of even your best customers. Your choice of On Hold Music should communicate the values of your business and let callers know that their business is important to you. Just as important is adding custom messages to your call holding system, as they allow you to speak directly to your callers and promote the products and services you offer. Messages also provide an opportunity to inform callers of upcoming sales or company news and

Holding meetings via telephone can seem a bit daunting to the uninitiated, but conference calls deliver real savings on time and travel. From team meetings and training sessions to communicating with telecommuters and customers, conference calls are definitely becoming a commonplace component of doing business. Despite all their upsides, though, they can still be problematic if participants don't have a grasp on basic conference call etiquette. https://www.youtube.com/v/tvlAWJ1oAqI The good news is that conference calls can be highly successful. Here are the basics of minding your conference call Ps and Qs. Confirm the Time, Date and Time Zone There's nothing worse than dialing into a meeting at 2:00 PST when the meeting was at 2:00 EST! Make Sure You Have an Appropriate Phone Voice quality

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