It’s no surprise that consumer technology inevitably makes its way into the workplace. It’s a pattern we’ve seen many times over with technologies like instant messaging, mobile apps, and more. The same pattern is set to take place once again with voice assistants coming to the workplace, and we believe the impact will be big. Today at the AWS re:Invent conference in Las Vegas, Amazon introduced its new Alexa for Business, which was announced in a keynote address by Werner Vogels, CTO of Amazon. Many consumers are already familiar with the technology in their homes. Amazon has been leading the charge in voice assistants with their Alexa-powered Echo devices, enabling people

By enabling the free flow of information and data worldwide, the internet has made today’s digital workplace possible. Now companies of any size can have employees and offices across the globe, from a solitary telecommuter in rural US to a building filled with workers in urban Hong Kong—and everywhere in between. And all of these people want the freedom to work anywhere, any time, and on any device they choose. Enter cloud unified communications (UC). Cloud UC solutions allow companies to put their people at the center by integrating multiple communications and collaboration modes into a single user experience. After deploying these solutions, most companies have discovered that cloud UC also improves

What are the Benefits of Chatbots for Customer Care?
Chatbots’ applications in customer care have been heavily discussed in the last few months. After the initial excitement around it, their uses showed mixed results. Some companies managed to adopt it successfully, to bring quick answers and combine it with their agents. Some others developed chatbots degrading customer experience, because of their lack of comprehension and inability to hand over the conversation to a human. There are a couple of essential key considerations before launching a chatbot, such as: when it is relevant in the customer journey? what to do when it cannot answer? To help you better understand chatbots and their potential, we are going through their current applications for customer care. What is a chatbot? According to the definition from 

RingCentral Glip Works the Way You Want
Work is always coming at us fast and furiously. And we know, despite our best efforts, that lots of time is invariably lost in the crossfire. It’s a bear to keep on top of it all. It’s just something we all accept. I know you can relate. And in our fast-paced world, the way we work is rapidly and constantly evolving. But in an ideal work environment, shouldn’t we all be able to work the way we want? Today, fast-growth organizations like ours expect quick action and results. And especially as marketers, we need to work effectively to ensure smooth cross-collaboration between teams, whether internal or external—remaining agile, flexible, and productive. So, it’s no

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