The number of adult sharing-economy users in the US is growing at an unprecedented rate. In 2016, nearly 45 million adults used US sharing economy services to find a ride, schedule a home-cleaning service, choose an academic tutor, or schedule professionals to help with other tasks. The number of adults turning to the sharing economy for services is forecasted to increase to 86.5 million by 2021. Success in today’s sharing economy requires modern-day communications and collaboration solutions that optimize customer engagement, and Porch is one such provider that’s on the leading edge of this trend. With

Which Digital Customer Care channels should I adopt?
There is no doubt that digital has become an essential part of customer care. Social networks have been some of the first channels for digital customer care. Primarily used by companies for marketing and communication, it has quickly been used by consumers to send their enquiries. Instead of being constrained by the opening hours of stores and call centers, consumers viewed the opportunity to contact companies at the time they chose. As the number of enquiries increased on these channels, companies understood the necessity to answer them and use digital for customer care. Every company should now integrate digital channels into its customer care strategy. But with a significant number of channels available, choosing the right ones can be difficult. Some

Webinar: Preview of Enterprise Connect “Communications & Collaboration 2021”
Every year, an increasing number of enterprises leverage the power of cloud communications, collaboration, and contact center solutions to empower their workforces. So how can your business best leverage cloud technology and take advantage of the industry transformation that is happening over the next three years? As part of the Enterprise Connect conference in Orlando, Florida, in March, UBM will be hosting a conference-within-a-conference on Monday, March 12: “Communications & Collaboration 2021.”  At the event, industry experts and thought leaders will discuss what enterprise decision-makers building a strategic vision need to understand about technology that will be commercially available and enterprise-ready by 2021. You will have the opportunity

We used to live in a desk-bound business world dominated by desk phones, printers, and fax machines. Now we operate in an increasingly mobile environment where text is often people's first mode of communication. Voice and video are table stakes. And newer capabilities like team messaging are increasingly popular, in addition to the many applications that you already integrate and manage in your enterprise. Maximizing productivity is a powerful driver, putting pressure on traditional enterprise communications infrastructure to strategically unify organizational objectives, IT initiatives, customers, partners, and teams— across geographies and offices. There is also the demand to drive down costs and deploy more resources to help the rest of the business, not

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